PropTech Customer Support Specialist (Hybrid)

PropertyMe Pty; Sydney; Hybrid; AUD 60,000 - 78,000; Full time

Benefits offered by this job

Nurturing team

Hybrid work environment

Office in Sydney CBD

Regular milestone parties

Job security

Job summary

PropertyMe, Australia’s leading PropTech platform, is seeking a Customer Support Specialist to be the first point of contact for inbound inquiries via phone, email and chat. You will respond using the knowledge base, triage requests, and craft clear responses while documenting conversations in Zendesk.

You will contribute to improving support resources and align with product and engineering on customer feedback. A nurturing team and hybrid work environment support your growth and impact.

Qualifications

• Previous experience in property management, real estate, or trust accounting is a must.
• Experience providing phone and email support in a high-volume, demanding environment.
• Experience identifying upsell opportunities and signs of churn through customer interactions.

Responsibilities

• First point of contact for inbound support via phone, email, and chat.
• Respond to questions using the PropertyMe knowledge base.
• Triage requests and determine the appropriate action.
• Provide well-composed, grammatically correct emails and chats.
• Maintain comprehensive notes in Zendesk and other ticketing systems.
• Support and contribute to customer service initiatives and knowledge resources.

Skills

Customer service

Communication skills

Team player

Problem solving

Active listening

Tech-savvy

Tools

Zendesk

Job description

PropertyMe, Australia’s leading PropTech platform, is seeking a Customer Support Specialist to be the first point of contact for inbound inquiries via phone, email and chat. You will respond using the knowledge base, triage requests, and craft clear responses while documenting conversations in Zendesk.

You will contribute to improving support resources and align with product and engineering on customer feedback. A nurturing team and hybrid work environment support your growth and impact.