Proactive Customer Success Manager - Health-Driven Growth

PropertyMe Pty; Sydney; Hybrid; AUD 60,000 - 120,000; Full time

Benefits offered by this job

Hybrid work environment (2 days from 0

Job summary

PropertyMe is Australia\'s leading PropTech platform powering real estate professionals across Australia and New Zealand. Join a growing Customer Success team that moves beyond fixed portfolios to proactive, signal-led engagement.

You will work across our customer base to reduce churn, grow adoption and expansion, and translate usage data into timely conversations. If you\'re data-driven, customer-focused and motivated by outcomes, this role is for you.

Qualifications

• Experience in Customer Success, account management, retention or related customer-facing role in SaaS/tech.

Responsibilities

• Own retention, adoption and expansion across customers.
• Drive net revenue retention through proactive engagement.

Skills

Customer Success experience

Account management

Retention strategies

Data-driven decision making

Strong communication

Hybrid work experience

Job description

PropertyMe is Australia\'s leading PropTech platform powering real estate professionals across Australia and New Zealand. Join a growing Customer Success team that moves beyond fixed portfolios to proactive, signal-led engagement.

You will work across our customer base to reduce churn, grow adoption and expansion, and translate usage data into timely conversations. If you\'re data-driven, customer-focused and motivated by outcomes, this role is for you.