Property Officer

SGCH; Sydney; On-site; AUD 96,000 - 104,000; Full time

Benefits offered by this job

35-hour work week

Above Award pay

17% annual leave loading

Salary packaging benefits

Novated leasing

Learning and development support

Employee Assistance Program (EAP)

Job summary

SGCH is seeking a Property Officer based at Westmead, NSW, to deliver concierge-style resident services, tenancy administration, and community activities within a busy office environment.

The role emphasizes high-level customer service, accurate records management, and coordination with Resident Experience teams to ensure a welcoming and well-run residential setting.

Qualifications

• Demonstrated significant experience in administration, office coordination, customer service, or operational support roles, including maintaining records, databases, and business systems to ensure accurate and efficient service delivery.
• Highly developed organisational and time management skills, with the ability to manage competing priorities, meet deadlines, and maintain a high level of accuracy and attention to detail.
• Strong written and verbal communication skills, with the ability to build effective relationships and engage professionally with stakeholders from diverse backgrounds and levels of the organisation.
• High level of digital literacy, including proficiency in Microsoft Office 365, CRM, database, or record management systems, combined with a proactive, adaptable approach and willingness to learn new systems, technologies, and ways of working.

Responsibilities

• Providing concierge-style service to residents and visitors.
• Supporting property enquiries, applications, lease documentation, and inspections.
• Maintaining tenancy records and CRM systems, including assisting with occupancy management, arrears administration, and resident communications.
• Preparing reports, correspondence, presentations, and meeting documentation.
• Supporting marketing, promotional, and business development activities, including coordinating community events and resident engagement initiatives.

Skills

Administration

Customer service

Organisation

Digital literacy

CRM systems

Microsoft Office 365

Tools

CRM systems

Database management

Record management systems

Microsoft Office 365

Job description

Salary: $96,236.00 - $103,544.00
Job Type: Permanent - Full Time
Location: Westmead, NSW
Job Category: Tenancy and Support Services

What We Do

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.

As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter.

Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What We Offer

• Competitive package - 35-hour work week with competitive, above Award pay and 17% annual leave loading
• NFP salary packaging - Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings
• High-growth environment - Real opportunities to grow your career with a focus on internal promotions, in-house learning and development and study assistance support
• Health and wellbeing benefits - Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family
• Paid Parental Leave - 12 weeks paid parental leave and 3 days bonus annual leave
• Agile and innovative work practices - Modern, well-located offices close to public transport

Job Description

About the role and about you

As a Property Officer, you'll be at the heart of Connect Westmead, supporting residents, visitors, and stakeholders through outstanding customer service, property administration, and community engagement. No two days will be the same as you balance front‑of‑house support, leasing administration, resident communications, and community activities to help create a welcoming and vibrant residential environment.

Working closely with the Resident Experience team, you'll play a key role in ensuring residents feel supported, informed, and connected while helping deliver efficient property operations and a seamless customer experience.

To succeed in this role, you will have strong administration experience, a passion for customer service and creating exceptional resident experiences.

This is a permanent role, based at our Westmead office and requires travel to other SGCH office locations as required.

Duties

• Providing concierge-style service to residents and visitors.
• Supporting property enquiries, applications, lease documentation, and inspections.
• Maintaining tenancy records and CRM systems, including assisting with occupancy management, arrears administration, and resident communications.
• Preparing reports, correspondence, presentations, and meeting documentation.
• Supporting marketing, promotional, and business development activities, including coordinating community events and resident engagement initiatives.

Essential Criteria

Desired Skills and Experience

• Demonstrated significant experience in administration, office coordination, customer service, or operational support roles, including maintaining records, databases, and business systems to ensure accurate and efficient service delivery, desirable in property management or hospitality environment.
• Highly developed organisational and time management skills, with the ability to manage competing priorities, meet deadlines, and maintain a high level of accuracy and attention to detail.
• Strong written and verbal communication skills, with the ability to build effective relationships and engage professionally with stakeholders from diverse backgrounds and levels of the organisation.
• High level of digital literacy, including proficiency in Microsoft Office 365, CRM, database, or record management systems, combined with a proactive, adaptable approach and willingness to learn new systems, technologies, and ways of working.