Housing and Property Officer

Community Housing Ltd; Rainbow Reach; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Job summary

Community Housing Limited is seeking a Housing and Property Officer to deliver tenancy and property management across CHL owned and leased properties. The role is primarily based at Port Macquarie, with occasional travel to Kempsey to support operations.

You will work with Housing Services Coordinators, Housing Officers, Responsive Maintenance and Asset Management teams, balancing tenancy management with maintenance coordination to ensure high service standards.

Qualifications

• At least two years' experience in community housing, tenancy management, property management, maintenance coordination or a similar operational role.
• Knowledge of the Residential Tenancies Act.
• Sound knowledge and application of WHS practices.
• Experience supporting tenancy management, rent, arrears, maintenance coordination, compliance and customer service activities.
• Sensitivity to the needs of people who are in housing crisis and/or have special needs or disabilities.
• Strong communication, negotiation and stakeholder engagement skills, including working with business units, consultants, contractors, support agencies and government departments.
• A current Driver's Licence.
• A Green/White Card, or the ability to obtain one.

Responsibilities

• Provide operational support across tenancy and property management activities to maintain service delivery.
• Support the consistent application of asset policies, procedures and standards.
• Oversee responsive and vacated property maintenance, liaising with contractors to support KPI delivery and undertaking on-site maintenance work as required.
• Manage rental collection and arrears recovery processes accurately, efficiently and on time.
• Complete condition reports, tenancy sign-ups, entry procedures, lease and rent reviews, and exit procedures.
• Coordinate reporting, complaints, compliance, quality, accountability and administrative requirements in line with CHL standards.
• Maintain accurate property and tenancy records across required systems.

Job description

• Deliver flexible support across tenancy and property management
• Support consistent, compliant and timely housing service outcomes
• Permanent-full time role, Competitive salary + super + salary packaging

Community Housing Limited is seeking a Housing and Property Officer to join our Housing Services team in a hands-on role delivering tenancy and property management across CHL owned and leased properties.

This role is primarily based at our Port Macquarie office. However, flexibility is required, as occasional travel and work from our Kempsey office may be necessary to support operational requirements.

About The Role

Unlike a traditional Housing Officer or Maintenance Officer position, this role provides operational support across multiple functions. You'll work closely with our Housing Services Coordinators, Housing Officers, Responsive Maintenance team and Asset Management team, stepping in where additional capacity is needed to ensure our customers continue receiving a high standard of service.

This is a varied role suited to someone who enjoys balancing customer-focused tenancy management with practical property and maintenance coordination. One day you may be completing tenancy sign-ups, managing rent reviews or attending Tribunal, while the next you're coordinating responsive maintenance, liaising with contractors or supporting asset-related projects.

What You'll Do

As the Housing and Property Officer, you'll support both the Housing Services and Property Operations teams, providing a mix of tenancy management and responsive maintenance coordination.

The role is ideal for someone who likes variety. It is designed to provide operational flexibility, allowing you to move between tenancy and property functions to help maintain service delivery during periods of leave, peak workloads and changing operational priorities.

Day To Day, You Will

• Provide operational support across tenancy and property management activities to maintain service delivery.
• Support the consistent application of asset policies, procedures and standards.
• Oversee responsive and vacated property maintenance, liaising with contractors to support KPI delivery and undertaking on-site maintenance work as required.
• Manage rental collection and arrears recovery processes accurately, efficiently and on time.
• Complete condition reports, tenancy sign-ups, entry procedures, lease and rent reviews, and exit procedures.
• Coordinate reporting, complaints, compliance, quality, accountability and administrative requirements in line with CHL standards.
• Maintain accurate property and tenancy records across required systems.

What You'll Bring

• At least two years' experience in community housing, tenancy management, property management, maintenance coordination or a similar operational role. Experience across both tenancy and property functions will be highly regarded.
• Demonstrated knowledge and understanding of the Residential Tenancies Act.
• Sound knowledge and application of WHS practices.
• Experience supporting tenancy management, rent, arrears, maintenance coordination, compliance and customer service activities.
• Sensitivity to the needs of people who are in housing crisis and/or have special needs or disabilities.
• Strong communication, negotiation and stakeholder engagement skills, including working with business units, consultants, contractors, support agencies and government departments.
• Commitment to the right of every person to good quality housing.
• A current Driver's Licence.
• A Green/White Card, or the ability to obtain one.

Why Join Us?

• Work in a collaborative, supportive team environment
• Opportunities for professional development
• One day off a year as 'You Day' to celebrate you
• Great salary + Super + Salary Packaging (increase your take home pay!)

About CHL

Community Housing Limited (CHL) is a leading not-for-profit organisation dedicated to making a positive impact in the housing sector. We are committed to addressing housing issues and supporting vulnerable populations by offering affordable and sustainable housing solutions to individuals and families in need.

As an equal opportunity employer, CHL works closely with people from a diverse range of backgrounds. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past and present.

Ready to make an impact?

If you're looking for a varied role where no two days are the same, and you enjoy combining tenancy management with property operations to support better housing outcomes, we'd love to hear from you.

For a confidential conversation about the position, please contact Beverly Carroll, Housing Services Coordinator on [e-mail].