Tenancy Manager

SGCH Group; St Leonards; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive package – 35-hour workweek

17% annual leave loading

NFP salary packaging up to $15,900 tax

$2,500 for meals, entertainment and 住宿

Novated leasing

Study assistance support

Free 24/7 EAP

12 weeks paid parental leave

3 days bonus annual leave

Hybrid work arrangements

Job summary

SGCH Group is seeking a Tenancy Manager to lead tenancy operations across NSW. You will be the primary contact for tenants, ensuring timely resolution of issues and connecting residents to supportive services. The role emphasizes compassionate service delivery and community wellbeing.

This contract position runs to 28 November 2026, based at St Leonards with travel to SGCH sites as required. A strong background in tenancy management and NSW tenancy knowledge is essential.

Qualifications

• Proven experience in tenancy management or related social housing sector.
• Knowledge of NSW Residential Tenancies Act 2010.
• Current NSW Driver's Licence and willingness to travel to SGCH sites.
• Strong communication and negotiation skills.

Responsibilities

• Be the main contact for tenants and manage issue resolution.
• Proactively manage rent arrears and tenant debt.
• Prepare cases for NCAT hearings.
• Link tenants to support services and coordinate community activities.
• Conduct home visits to monitor tenancy conditions and coordinate with partners.

Skills

Tenant management

Arrears management

Customer service

Stakeholder collaboration

Negotiation

Job description

Job Category: Tenancy and Support Services

What we do

At SGCH, we believe everyone belongs. This is why our purpose, ‘to create belonging’ drives our commitment to build a team where diversity, inclusion and connection are at the heart of what we do.

As a leading not-for-profit community housing provider supporting over 12,000 customers across 7,000 homes in NSW and VIC, we continue to invest in our people, our homes, and our communities. Guided by our values – We Care, We Create, We Connect – we’ve built an inclusive workplace by caring for one another, creating and sharing new ideas, and connecting authentically every day, where everyone has the opportunity to grow and thrive.

We are committed to fostering an inclusive environment and building a team that reflects the diversity of the communities we connect with. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and life experiences. If this role excites you but you’re not sure you tick every box, we still encourage you to apply. Your passion and potential matter.

Join us in creating sustainable, connected communities where everyone feels a sense of belonging and are empowered to thrive.

What we offer

• Competitive package – 35-hour work week with competitive, above Award pay and 17% annual leave loading

NFP salary packaging – Up to $15,900 tax-free, plus $2,500 for meals, entertainment and accommodation, and Novated leasing providing both convenience and savings

High-growth environment – Real opportunities to grow your career with a focus on internal promotions, in-house learning and development and study assistance support

Health and wellbeing benefits – Corporate discounts with Flare for everyday savings, Reward and Recognition program, access to a free 24/7 Employee Assistance Program (EAP) for you and your family

Paid Parental Leave – 12 weeks paid parental leave and 3 days bonus annual leave

Agile and innovative work practices – Hybrid work arrangements including work from home options, and modern, well-located offices close to public transport

Job Description

About the role and about you

As a Tenancy Manager, you’ll be the primary point of contact for our tenants, ensuring their needs are met with care, respect, and efficiency. You’ll play a critical role in supporting sustainable tenancies by managing day-to-day tenancy matters while connecting tenants to services that improve their wellbeing. This is a rewarding opportunity to combine strong property/tenancy management skills with a genuine passion for helping people.

To succeed in this role, you will be an experienced Tenancy Manager, passionate about delivering exceptional service and creating positive outcomes for tenants and communities

This is a contract role to 28 November 2026, based at our St Leonards offices with travel other SGCH offices as required.

Duties

• Act as the main point of contact for tenants and keep them informed throughout issue resolution
• Proactively manage rent arrears and tenant debt to meet KPIs and maintain financial sustainability
• Prepare and manage cases for NSW Civil and Administrative Tribunal (NCAT) hearings
• Support tenant wellbeing by linking tenants to relevant support services, and participate in support coordination and community/placemaking activities
• Conduct regular home visits to monitor property condition, tenancy issues, and anti-social behaviour, and collaborate with internal teams and external partners to resolve complex tenancy issues

Desired Skills and Experience

• Working knowledge of NSW Residential Tenancies Act 2010.
• A current NSW Driver's Licence and willingness and ability to travel regularly to SGCH region sites and offices.
• Experience working with diverse backgrounds, including vulnerable individuals in a property management or challenging social, community, or welfare service delivery environment.
• Demonstrated skills in customer service, organisational and time management, prioritising and planning, communication and negotiation and the ability to work independently and collaboratively, serving customers of diverse backgrounds and vulnerability.
• Ability to work with a business acumen and a social heart with self-motivation, compassion and resilience to manage competing priorities, deadlines and multiple stakeholders, to continuously improve, and deliver the best outcomes for the business and customers.