Property Maintenance & Operations Coordinator

Housing Choices Australia; Western Australia; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

16 weeks parental leave

5 weeks annual leave

Flexible working

Job summary

Housing Choices Australia seeks a Property Coordinator to coordinate end-to-end maintenance for a portfolio, support the property team, and enhance operational effectiveness. You will manage work orders, liaise with tenants and contractors, and ensure compliance with regulatory requirements in a not-for-profit housing context.

The role emphasizes customer service, data accuracy, and collaboration across internal teams.

Qualifications

• Intermediate to advanced Microsoft Excel skills.
• Experience handling challenging conversations with clients over the phone.
• Experience processing work orders, purchase orders and invoices.
• Proven experience in a comparable public/community housing sector role or transferable sector.
• Relevant tertiary qualification in business, strategy, management, community housing, property development or equivalent.
• Capacity to support change and deliver innovative solutions.

Responsibilities

• Deliver exceptional customer service by coordinating maintenance requests and resolving property-related enquiries for tenants and stakeholders.
• Manage maintenance workflows, purchase orders, invoices and contractor payments, ensuring accuracy and timely processing.
• Coordinate cyclical and routine property maintenance activities to meet legislative, regulatory and organisational requirements.
• Maintain accurate property data, reports and records while identifying opportunities to improve systems and processes.
• Collaborate with internal teams and external contractors to achieve operational outcomes and support HCA's strategic objectives.

Skills

Excel

Customer service

Work orders

Invoices

Change management

Education

Business-related degree or equivalent

Job description

Housing Choices Australia seeks a Property Coordinator to coordinate end-to-end maintenance for a portfolio, support the property team, and enhance operational effectiveness. You will manage work orders, liaise with tenants and contractors, and ensure compliance with regulatory requirements in a not-for-profit housing context.

The role emphasizes customer service, data accuracy, and collaboration across internal teams.