Property Information Officer - Hybrid & Remote-Ready

Secure Electronic Registries Victoria Pty; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work Mon & Fri from home

Modern Docklands office near Southern 

Employee Assistance Programme

Salary packaging options

Flexible public holidays

Perks@SERV employee discounts

Job summary

SERV is recruiting an experienced administration officer to deliver accurate Property Information in Victoria. You will support data entry, certificate processing, PSV reporting and online lodgements, contributing to compliant and timely information services for customers.

You will join a collaborative Property Information team in a hybrid role with a Docklands base, enjoying flexible Mondays and Fridays work-from-home options and a supportive, high-performing environment.

Qualifications

• You’ll bring experience in property information and knowledge of land information systems and related statutory processes.
• You’ll have strong organizational skills, ability to manage competing tasks, and meet deadlines.
• You’ll be comfortable using business systems for data entry, document management, reporting and correspondence.
• You’ll have a customer-service mindset and collaborate with internal teams and external stakeholders.

Responsibilities

• Manage end-to-end Property Information processes including data entry, validation and maintenance to ensure accuracy and timeliness.
• Complete and upload certificates, meeting relevant standards and regulations and customer expectations.
• Monitor and triage certificate-related emails and cases to ensure timely resolution.
• Run regular reports and prepare correspondence.
• Support property information brokers and resolve PSV errors to meet state requirements, including quarterly PSV reporting.
• Collaborate with LANDATA Customer Services to streamline service delivery and improve the customer experience.
• Lodge applications online with relevant authorities and Owners Corporations to progress Property Information requests.

Skills

Data entry

Attention to detail

Customer service

Organization

Communication

Tools

LANDATA

Job description

SERV is recruiting an experienced administration officer to deliver accurate Property Information in Victoria. You will support data entry, certificate processing, PSV reporting and online lodgements, contributing to compliant and timely information services for customers.

You will join a collaborative Property Information team in a hybrid role with a Docklands base, enjoying flexible Mondays and Fridays work-from-home options and a supportive, high-performing environment.