Property Information Officer

Secure Electronic Registries Victoria Pty; Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work Mon & Fri from home

Modern Docklands office near Southern 

Employee Assistance Programme

Salary packaging options

Flexible public holidays

Perks@SERV employee discounts

Job summary

SERV is recruiting an experienced administration officer to deliver accurate Property Information in Victoria. You will support data entry, certificate processing, PSV reporting and online lodgements, contributing to compliant and timely information services for customers.

You will join a collaborative Property Information team in a hybrid role with a Docklands base, enjoying flexible Mondays and Fridays work-from-home options and a supportive, high-performing environment.

Qualifications

• You’ll bring experience in property information and knowledge of land information systems and related statutory processes.
• You’ll have strong organizational skills, ability to manage competing tasks, and meet deadlines.
• You’ll be comfortable using business systems for data entry, document management, reporting and correspondence.
• You’ll have a customer-service mindset and collaborate with internal teams and external stakeholders.

Responsibilities

• Manage end-to-end Property Information processes including data entry, validation and maintenance to ensure accuracy and timeliness.
• Complete and upload certificates, meeting relevant standards and regulations and customer expectations.
• Monitor and triage certificate-related emails and cases to ensure timely resolution.
• Run regular reports and prepare correspondence.
• Support property information brokers and resolve PSV errors to meet state requirements, including quarterly PSV reporting.
• Collaborate with LANDATA Customer Services to streamline service delivery and improve the customer experience.
• Lodge applications online with relevant authorities and Owners Corporations to progress Property Information requests.

Skills

Data entry

Attention to detail

Customer service

Organization

Communication

Tools

LANDATA

Job description

Job Category: Customer Service, Administration and Office Support

SERV has an opportunity available for an experienced, detail-focussed administration officer who will be responsible for delivering accurate and timely Property Information, ensuring compliance with regulatory and state requirements. This is an exciting opportunity to work in a collaborative environment, alongside our Property Information team in a customer-driven organisation delivering essential information services to customers.
Key Details:

• Ongoing, full-time position
• Based out of state-of-the-art Docklands office
• Hybrid working with flexibility to work from home on Mondays and Fridays
• Join a team that is a centre of excellence for Property Information operations, delivering accurate property data and compliance

About SERV
For over 160 years, Victoria’s property transactions have relied on trusted access to secure, accurate information. Today, SERV and LANDATA® deliver this through a unified system – working together to support stronger systems, smarter decisions, and lasting public value. Operating one of Australia’s largest land registries and powering Victoria's online land title and property information service, we protect the integrity of critical data while delivering the services and products that enable more than four million certificates and one million property transactions every year across the state. We support businesses, professionals and the public with digital-first services that are fast, secure and reliable. Driven by people who care, we’re evolving Victoria’s land and property information system to meet the needs of today – while creating the foundation for a stronger, more connected property ecosystem for generations to come.

Job Description

The role’s key responsibilities
You’ll be part of a collaborative team that plays an important role in delivering accurate, timely property information to our customers.
On any given day, your key responsibilities include:

• Manage end-to-end Property Information processes including data entry, validation and maintenance to ensure accuracy and timeliness.
• Complete and upload certificates, meeting relevant standards and regulations and customer expectations.
• Monitor and triage certificate-related emails and cases to ensure timely resolution.
• Run regular reports and prepare correspondence.
• Support property information brokers and resolve Property Sales Valuation (PSV) errors to meet state requirements, including quarterly PSV reporting.
• Collaborate with the LANDATA Customer Services team to streamline service delivery, eliminate double handling and provide a superior customer experience.
• Lodge applications online with relevant authorities and Owners Corporations to progress Property Information requests.

You’ll thrive in this role if…
You bring prior experience in property information, along with knowledge of land information systems and related statutory processes.

If you don’t have direct property information experience, relevant experience, competencies and attributes that support this role include:

• Experience in administration, data processing or a similar role where accuracy and attention to detail are essential.
• Strong organisational skills, with the ability to manage competing tasks, meet deadlines and maintain quality during busy periods.
• Confidence using business systems and software for data entry, document management, reporting and correspondence.
• A strong customer-service mindset and the ability to collaborate effectively with internal teams, customers and external stakeholders.
• Clear written and verbal communication skills, including the ability to respond to queries and explain information accurately.
• Initiative and sound problem-solving skills, with the ability to follow procedures, identify issues and seek guidance when needed.
• An interest in the land and property sector; relevant industry experience or qualifications are advantageous but not essential.

Why work with us?
SERV is a provider of trusted property data and technology for Victoria, ensuring smarter systems and lasting public value. We’re guided by our values - Bold, Pioneering, Authentic, Pragmatic & Exceptional - and they underpin everything we do. Our workplace is welcoming, collaborative and impactful, driven by a people-centric culture where purpose matters. In addition, we offer:

• A hybrid-working environment with the choice to work remotely on Monday and Friday.
• A modern office at 2MQ (right next to Southern Cross station), with technology that supports connection and collaboration.
• A high-performing team ensuring our systems are safe, secure and reliable for customers, shareholders and the State of Victoria.
• A culture of clarity, unity and continuous improvement, plus a strong focus on professional development.
• Access to our Employee Assistance Program, salary packaging options, flexible public holidays, a great employee discount program Perks@SERV and other benefits.

See and hear what it's like to work at SERV here - https://servictoria.com.au/about-serv/careers/.