Property Customer Journey & Settlements Coordinator

Mirvac; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Mirvac in Melbourne is seeking a proactive Customer Relationship professional to support customers from purchase through to settlement and beyond. You will work closely with the Customer Relationship Executive to coordinate communications, inspections and events, ensuring every interaction is seamless and engaging.

The role requires 1–3 years of customer-facing experience, a willingness to travel to developments across Melbourne, and solid administrative and CRM skills.

Qualifications

• 1–3 years of experience in customer-facing roles within Property/Real Estate or related industries.
• Graduate in Property preferred to gain hands-on industry experience.

Responsibilities

• Support the Customer Relationship Executive in delivering the customer journey across projects from contract unconditional through to post-settlement.
• Prepare and distribute customer communications, including project updates and event invitations.
• Respond to routine customer inquiries and provide high-standard customer service.
• Escalate customer concerns and issues with timely follow-up.
• Coordinate customer inspections, valuations, pre-settlement inspections and handovers.
• Assist with settlement administration and readiness activities; monitor milestones for escalation.
• Support delivery of customer events and information sessions; attend inspections and handovers as required.
• Coordinate defect enquiries and service requests; maintain defect registers and monitor progress.
• Provide administrative and operational support to the Customer Relationship Executive and team; assist with reports and project administration.

Skills

Customer service

Administrative support

Stakeholder coordination

CRM platforms

Microsoft 365

Vehicle access

Education

Tertiary qualification (desirable)

Tools

CRM software

Project management tools

Job description

Mirvac in Melbourne is seeking a proactive Customer Relationship professional to support customers from purchase through to settlement and beyond. You will work closely with the Customer Relationship Executive to coordinate communications, inspections and events, ensuring every interaction is seamless and engaging.

The role requires 1–3 years of customer-facing experience, a willingness to travel to developments across Melbourne, and solid administrative and CRM skills.