Reception & Administration Assistant

Mirvac Group; Melbourne; On-site; AUD 39,000 - 50,000; Full time

Job summary

Mirvac Group in Melbourne is seeking a friendly, professional Reception & Property Coordinator to join our LIV team. You will be at the centre of day-to-day operations, greeting residents, coordinating enquiries and maintenance, and helping the onsite team keep everything running smoothly.

This role offers hands-on experience in a large residential property and a clear path to grow a career in property or real estate.

Qualifications

• Experience in customer service, hospitality, hotels, real estate or another people-focused environment could translate well.

Responsibilities

• Creating a warm, professional and welcoming experience for residents, visitors and guests
• Building genuine relationships with residents and getting to know our community
• Managing and triaging enquiries across reception, phone, email and digital channels, ensuring they are prioritised, allocated and followed through
• Liaising with residents to arrange maintenance access, provide updates and ensure requests are followed through to completion
• Preparing clear and professional resident correspondence, building communications and notices
• Supporting move-ins and move-outs, including welcome packs, key coding and system updates
• Supporting resident events, community initiatives
• Maintaining accurate records and assisting with property administration, including raising purchase orders

Skills

Customer service

Organisation

Communication

Relationship building

Multitasking

Job description

We’re looking for a friendly, professional and highly organised Reception & Property Coordinator to join our LIV team.

This isn’t a traditional reception role. You’ll be at the centre of the day-to-day operation of the property, building genuine relationships with residents, coordinating enquiries and maintenance requests, and helping the on-site team keep everything running smoothly.

For someone looking to build a career in property, real estate or Build to Rent, this is a great opportunity to gain hands-on experience, learn the operation of a large residential property and grow your career within Mirvac.

Your responsibilities will include

• Creating a warm, professional and welcoming experience for residents, visitors and guests
• Building genuine relationships with residents and getting to know our community
• Managing and triaging enquiries across reception, phone, email and digital channels, ensuring they are prioritised, allocated and followed through
• Liaising with residents to arrange maintenance access, provide updates and ensure requests are followed through to completion
• Preparing clear and professional resident correspondence, building communications and notices
• Supporting move-ins and move-outs, including welcome packs, key coding and system updates
• Supporting resident events, community initiatives
• Maintaining accurate records and assisting with property administration, including raising purchase orders

About you

You’re naturally friendly, approachable and professional, with a genuine interest in people and delivering great customer service.

You’re highly organised, a strong communicator and comfortable managing multiple priorities. You take ownership, follow things through and can build rapport with a wide range of people.

Experience in customer service, hospitality, hotels, real estate or another people-focused environment could all translate well. What matters most is that you’re great with people, organised, eager to learn and interested in developing a career in property.

Life at Mirvac

At Mirvac, how we work matters. Our people put people first, collaborate, remain curious and bold, and are passionate about delivering quality that creates a positive legacy. We value genuine relationships, professional development, flexibility, inclusion, sustainability and learning.

If you love working with people, take pride in keeping things organised and want to build a career in property, we’d love to hear from you.