Projects Order Specialist — Precision & Delivery

Philips Lighting Spain SL.; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Signify is seeking an Order Management professional to efficiently process customer orders, coordinate with cross-functional teams, and resolve inquiries to maintain high customer satisfaction. You will manage complex projects, ensure timely delivery, and keep master data accurate in a dynamic supply chain environment.

Join Signify, the new company name of Philips Lighting, and contribute to delivering reliable lighting solutions while supporting continuous improvements in order processes

Qualifications

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
• Experience in order management or supply chain operations with a focus on customer service.
• Experience in Continuous improvement or Problem solving methodologies (Lean/Six Sigma/Agile/…) is preferred but not mandatory.

Responsibilities

• Accepts and validates sales order by checking references and validating relevant information.
• Support Continuous Improvement of Order Management Processes to ensure high Customer Satisfaction with special attention to Ordering & Delivery aspects.
• Manages manual order creation for complex projects, including milestone delivery and billing schedules.
• Checks availability of sales orders and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations.
• Ensures timely response to customer questions and complaints regarding products and services provided through various channels.
• Processes customer orders accurately and promptly to ensure timely delivery.
• Maintains a clean order book, ensuring no old open orders.
• Monitors order status and communicates updates to customers and relevant stakeholders.
• Resolves order-related issues and discrepancies to maintain customer satisfaction.
• Reports monthly the order receipts, deliveries, sales and stock levels.
• Manages customer master data.

Skills

Order management

Customer service

Continuous improvement

Education

Bachelor's degree in Supply Chain Management

Bachelor's degree in Business Administration

Related field

Job description

Signify is seeking an Order Management professional to efficiently process customer orders, coordinate with cross-functional teams, and resolve inquiries to maintain high customer satisfaction. You will manage complex projects, ensure timely delivery, and keep master data accurate in a dynamic supply chain environment.

Join Signify, the new company name of Philips Lighting, and contribute to delivering reliable lighting solutions while supporting continuous improvements in order processes