Customer Order Specialist, Projects

Signify; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Signify in Melbourne is seeking an Order Management professional to process customer orders accurately and promptly, coordinating with sales and delivery teams to ensure smooth fulfillment. You’ll resolve inquiries, monitor order status, and maintain data quality across the order book.

Ideal candidates have at least 2 years in sales support or admin roles, with a focus on order management and delivery. Australian working rights are required; Lean/continuous improvement familiarity is a plus.

Qualifications

• At least 2 years of experience in sales support or administrative roles.
• Experience in Continuous improvement or problem-solving methodologies is preferred but not mandatory.
• Applicants must hold valid Australia working rights to be considered for this position.

Responsibilities

• Accepts and validates sales orders by checking references and data.
• Coordinates with cross-functional teams to ensure timely order fulfillment.
• Resolves customer inquiries and issues related to orders to maintain high satisfaction.
• Maintains a clean order book with no old open orders.
• Reports monthly on order receipts, deliveries, sales and stock levels.

Skills

Order management

Sales support

Data handling

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

Job Summary

More about the role

Provides efficient order management by processing customer orders accurately and in a timely manner. Coordinates with cross-functional teams to ensure smooth order fulfillment and delivery. Resolves customer inquiries and issues related to orders to maintain high satisfaction levels.

Key Areas of Responsibility

• Accepts and validates sales order by checking references and validating relevant information.
• Support Continuous Improvement of Order Management Processes to ensure high Customer Satisfaction with special attention to Ordering & Delivery aspects.
• Manages manual order creation for complex projects, including milestone delivery and billing schedules.
• Checks availability of sales orders and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations.
• Ensures timely response to customer questions and complaints regarding products and services provided through various channels.
• Processes customer orders accurately and promptly to ensure timely delivery.
• Maintains a clean order book, ensuring no old open orders.
• Monitors order status and communicates updates to customers and relevant stakeholders.
• Resolves order-related issues and discrepancies to maintain customer satisfaction.
• Reports monthly the order receipts, deliveries, sales and stock levels.
• Manages customer master data.

Critical Experiences

• At least 2 years of experience in sales support or administrative roles, particularly involving order and delivery manager, collaboration with sales teams, and data management.
• Experience in Continuous improvement or Problem-solving methodologies (Lean/Six Sigma/Agile/…) is preferred but not mandatory.
• Applicants must hold valid Australia working rights to be considered for this position.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.