Customer Order Specialist Projects

Signify; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Signify in Sydney is seeking a detail-oriented Order Management professional to process customer orders accurately and promptly, coordinating with sales, logistics and finance to ensure on-time delivery. You will handle inquiries, resolve order-related issues and maintain a clean order book while supporting continuous improvement of orders and delivery processes.

This is a great entry into a global leader shaping smarter, sustainable lighting solutions.

Qualifications

• Bachelor's degree in supply chain or related field is required.
• Experience in order management or customer service is preferred.
• Lean/Six Sigma/Agile experience is a plus but not mandatory.

Responsibilities

• Accepts and validates sales orders with accurate references.
• Coordinates with cross-functional teams to ensure smooth order fulfillment.
• Responds to customer inquiries and resolves order-related issues.
• Manages complex orders with milestones and billing schedules.
• Monitors order status and communicates updates to customers and stakeholders.
• Maintains a clean order book with no old open orders.
• Reports monthly on order receipts, deliveries, sales and stock levels.
• Maintains customer master data.

Skills

Order management

Customer service

Cross-functional collaboration

Process improvement

Education

Bachelor's degree in Supply Chain Management/Business Administration or related field

Job description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world.

Job Summary

More about the role

Provides efficient order management by processing customer orders accurately and in a timely manner. Coordinates with cross-functional teams to ensure smooth order fulfillment and delivery. Resolves customer inquiries and issues related to orders to maintain high satisfaction levels.

Key Areas of Responsibility

• Accepts and validates sales order by checking references and validating relevant information.
• Support Continuous Improvement of Order Management Processes to ensure high Customer Satisfaction with special attention to Ordering & Delivery aspects.
• Manages manual order creation for complex projects, including milestone delivery and billing schedules.
• Checks availability of sales orders and prepares delivery proposal; where needed, selects proposed alternatives, updates order status and escalates deviations.
• Ensures timely response to customer questions and complaints regarding products and services provided through various channels.
• Processes customer orders accurately and promptly to ensure timely delivery.
• Maintains a clean order book, ensuring no old open orders.
• Monitors order status and communicates updates to customers and relevant stakeholders.
• Resolves order-related issues and discrepancies to maintain customer satisfaction.
• Reports monthly the order receipts, deliveries, sales and stock levels.
• Manages customer master data.

Critical Experiences

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field.
• Experience in order management or supply chain operations, with a focus on customer service and order processing.
• Experience in Continuous improvement or Problem solving methodologies (Lean/Six Sigma/Agile/…) is preferred but not mandatory.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.

Come join us, and together we can light up the future.