Project Support & Improvement Officer

Careers at Council; Ku-ring-gai; Hybrid; AUD 85,000 - 98,000; Full time

Benefits offered by this job

Work from Home options

Novated Lease

Fitness Passport access

Health & Fitness reimbursement

Employee Assistance Program

Training opportunities

Job summary

Ku-ring-gai Council is hiring a Project Support & Improvement Officer to provide essential project coordination and administrative support across multiple initiatives. The role includes developing procedures, managing the PM system, and driving continuous improvement.

This permanent full-time position offers 35 hours per week with Work from Home options and flexible arrangements. A Driver’s Licence is required and health and wellness benefits are available.

Qualifications

• Certificate IV in Business Administration, Project Management, or related field, or demonstrated experience with ongoing professional development.
• Current Class C Driver’s Licence.
• Proven experience in project support, process improvement, and administration, including reports, documentation and presentations.
• Strong communication, problem-solving, and interpersonal skills; able to work independently and collaboratively.
• Excellent time management; can plan, prioritise and manage multiple activities and projects.
• Proficiency in Microsoft Suite (Word, Excel, Outlook) and familiarity with project management software.

Responsibilities

• Provide project support, including development of procedures, templates, and documentation, and assist with monitoring project milestones.
• Administer and maintain the Council’s Project Management System, including configuration, user support, reporting, testing, and integrations.
• Deliver training, troubleshooting, and ongoing end-user support for project teams.
• Coordinate communications, meetings and engagement activities within the team and with internal stakeholders.
• Support continuous improvement initiatives by identifying opportunities and implementing process enhancements.
• Monitor funding agreements and ensure compliance with project requirements.
• Prepare reports, presentations, and documentation to support project management and business performance.

Skills

Communication

Problem solving

Interpersonal skills

Education

Certificate IV in Business Administration

Tools

Microsoft Office

Project management software

Job description

• Salary $84.640.07 to $98.181.70 p/a + super
• Permanent full time position – 35 hours per week
• Work from Home (WFH) options / Flexible Working Arrangements

About Ku-ring-gai Council

Ku-ring-gai is one of Sydney’s most beautiful and environmentally rich areas, located just 16km north of the CBD.

With a mix of vibrant town centres, leafy residential areas, heritage precincts, and natural bushland, we are a local government area committed to balancing growth with sustainability, character, and community values.

About the role

Council is seeking a motivated and detail-oriented Project Support & Improvement Officer to join our team.

This role provides essential project coordination and administrative support across a range of initiatives, including the development and implementation of project management procedures, system administration, and continuous improvement programs.

Your duties will include, but are not limited to:

• Provide project support, including development of procedures, templates, and documentation, and assist with monitoring project/program milestones
• Administer and maintain Council’s Project Management System, including configuration, user support, reporting, testing, and integrations
• Deliver training, troubleshooting, and ongoing support for end users and project teams
• Facilitate communication, meetings, and engagement activities within the team and with internal stakeholders
• Support continuous improvement initiatives by identifying opportunities, implementing process enhancements, and adopting best practices
• Monitor funding agreements and ensure compliance with project requirements
• Prepare reports, presentations, and documentation to support project management and business performance initiatives

Qualifications, Skills & Experience

• Certificate IV in Business Administration, Project Management, or a related field, or demonstrated relevant experience with ongoing professional development
• Current Class C Driver’s Licence
• Proven experience in project support, process improvement, and administration, including developing reports, documentation, and presentations
• Strong communication, problem-solving, and interpersonal skills, with the ability to work independently and collaboratively
• Highly developed time management skills, with the ability to plan, prioritise, and manage multiple activities and projects
• Proficiency in Microsoft Suite (Word, Excel, Outlook) and experience with project management software
• Work from Home (WFH) options / Flexible Working Arrangements
• Novated Lease options available for private use vehicles
• Access to Fitness Passport
• Up to $100 Health & Fitness yearly reimbursement (conditional)
• Free confidential Employee Assistance Program
• Supportive and collaborative team culture
• Access to a wide range of development and training opportunities

Like to know more?

Contact Claire Ashby on 9424 0157

Closes:

11:30pm, 23/10/2026

Ku-ring-gai Council is an equal opportunity employer