Project Specialist - CI Product Quality

WesTrac Cat; Perth; On-site; AUD 95,000 - 125,000; Full time

Benefits offered by this job

Parental Leave

Novated Leasing

Income Protection Insurance

Employee Discounts

Job summary

WesTrac is seeking a Project Specialist - Product Quality to join our Perth Branch on a full-time basis. This role works across Sales, Commercial and Operations to drive product quality initiatives that improve customer outcomes and support continuous improvement.

Reporting to the Operations Manager, you will combine technical understanding with stakeholder engagement to deliver value to customers and the business, including documenting progress and maintaining quality standards.

Qualifications

• Lead the coordination and delivery of product quality improvement programs.
• Collaborate with Operations, Sales and Caterpillar stakeholders on issues.
• Monitor risks and drive continuous improvement initiatives.
• Maintain accurate project documentation and invoicing.

Responsibilities

• Lead the coordination and delivery of product quality improvement programs, ensuring customer commitments, build scopes and project milestones are achieved.
• Partner with Operations, Sales, Commercial teams and Caterpillar stakeholders to investigate product issues, develop solutions and drive successful project outcomes.
• Monitor project performance, identify risks and opportunities, and implement continuous improvement initiatives that enhance service delivery and customer satisfaction.
• Maintain accurate project documentation, reporting, invoicing and claims processing while ensuring compliance with company procedures and quality standards.
• Build strong relationships with customers and internal stakeholders, providing clear communication and exceptional support throughout the project lifecycle.

Skills

Project coordination

Stakeholder management

Communication skills

Problem solving

Strategic thinking

Education

HD Mechanic trade or engineering background

Tools

MS Excel

Reporting tools

Job description

Location: Perth Precinct, WA, AU

Reporting to the Operations Manager, the Project Specialist - Product Quality will join our Perth Branch on a full-time basis. This is an exciting opportunity to work across Sales, Commercial and Operations teams, driving product quality initiatives that enhance customer outcomes and support continuous improvement.

Combining technical understanding, stakeholder engagement and project coordination, you'll play an integral role in delivering value to both our customers and the business.

Roster – Monday – Friday, 9.5 Hrs (Including unpaid meal break)

What You’ll Do:

• Lead the coordination and delivery of product quality improvement programs, ensuring customer commitments, build scopes and project milestones are achieved.


• Partner with Operations, Sales, Commercial teams and Caterpillar stakeholders to investigate product issues, develop solutions and drive successful project outcomes.


• Monitor project performance, identify risks and opportunities, and implement continuous improvement initiatives that enhance service delivery and customer satisfaction.


• Maintain accurate project documentation, reporting, invoicing and claims processing while ensuring compliance with company procedures and quality standards.


• Build strong relationships with customers and internal stakeholders, providing clear communication and exceptional support throughout the project lifecycle.

Skills & Experience:

• HD Mechanic trade or engineering background, ideally within heavy equipment, mining or related industries.


• Exposure to project management, operational improvement or cross-functional project delivery.


• Strong commercial acumen and stakeholder management capability.


• Excellent communication skills with the ability to influence and engage diverse audiences.


• Strong strategic thinking and decision-making skills, with the ability to keep projects on track and deliver against key milestones.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.


• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.


• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute


• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles


• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6581