Cat Product Support Advisor

Westrac Pty Ltd; Canning; In loco; AUD 110.000 - 150.000; Tempo pieno

Vantaggi offerti da questo lavoro

Parental leave

Novated Leasing

Income protection

Descrizione del lavoro

WesTrac Pty Ltd is seeking a Product Support Advisor to join the FIFO team serving WA. Based in Welshpool with locations across Hanroy and Thiess sites, you will diagnose, repair and maintain Caterpillar fleet, ensuring safety and compliance while supporting warranty activities.

You will provide expert advice to frontline teams, drive improvements, and contribute to lower costs with proactive fleet optimisations.

Competenze

• Australian recognised Mechanical Trade Certificate is required.
• Proven post-trade experience with CAT equipment.
• Proficiency in troubleshooting and fleet performance reviews.

Mansioni

• Diagnose, repair and maintain Caterpillar fleet.
• Conduct regular equipment inspections to ensure safety and compliance.
• Provide warranty support and planned component change-outs.
• Drive continuous improvement initiatives across customer operations.
• Support frontline maintenance teams with expert advice and minimal tool time.

Conoscenze

CAT equipment experience

Troubleshooting

Customer service

Fleet optimization

Team collaboration

HR Licence

Formazione

Australian recognised Mechanical Trade Certificate

Descrizione del lavoro

Your new role as the Product Support Advisor will report into the Product Support Supervisor in a permanent FIFO position.

Product Support Group Department

PSG is a FIFO service department in Welshpool, supporting WA with skilled maintenance personnel. We handle warranty support, shutdowns, and labour hire roles, equipped with service vehicles and tools.

Locations:

• Hanroy - McPhee site
• Thiess - Gruyere site

Roster: 8 days on, 6 days off, 12.5hr shifts (inclusive of 30mins break)

What you'll do:

• Diagnose, repair, and maintain a range of Caterpillar fleet
• Conduct regular equipment inspections, ensuring safety and compliance
• Provide warranty support and planned component change-outs
• Driving continuous improvement initiatives across customer operations
• Support frontline maintenance teams with expert advice and minimal tool time

Skills and Experience

• Australian recognised Mechanical Trade Certificate
• Proven post trade experience with CAT equipment
• Proficiency with troubleshooting and fleet performance reviews.
• Extensive Traditional Caterpillar Fleet experience is essential
• Excellent customer service skills with the ability to build and maintain successful working relationships
• The ability to work successfully within a team and autonomously
• Ability to identify and suggest opportunities to increase fleet availability, as well as lower operational costs are positive indicators of success for this role.
• HR-Licence

Our Benefits inclusive of but not limited to:

• Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.


• Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Opportunity to receive a referral bonus up to $5000 for applicable roles
• Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Relocation Support Available

We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.

Job Reference: 6548