CAT Product Support Advisor

WesTrac; Newman, Paraburdoo; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Paid parental leave

Novated leasing

Income protection insurance

600+ retail discounts

Discounted BUPA cover

Fitness Passport

EAP support

Job summary

WesTrac is seeking skilled field service professionals to diagnose, repair, and maintain CAT fleets across Newman, Gudai Darri, and regional WA sites. You will inspect equipment, provide warranty support, and drive improvements in performance and reliability while working within a high-tech workshop environment.

The role offers various FIFO rosters, travel with charter flights, and a cooperative team culture.

Qualifications

• Mobile Plant Trade Certificate recognised in Australia.
• Experience on large CAT fleets is preferred.
• Willingness to travel/ FIFO and roster.

Responsibilities

• Diagnose, repair, and maintain a range of Caterpillar fleet.
• Conduct regular equipment inspections, ensuring safety and compliance.
• Provide warranty support and planned component change-outs.
• Driving continuous improvement initiatives across customer operations.
• Support frontline maintenance teams with expert advice and minimal tool time.

Skills

Field service experience

Diagnostic & troubleshooting

Customer relationship building

Strong communication

Willingness to train

Education

Australian-recognised Mobile Plant Trade Certificate

Job description

Be Part of the Team That’s Made for More

Looking for your next opportunity? Join WesTrac’s welcoming Regional Product Support Team and work with Caterpillar equipment across Newman, Paraburdoo, Gudai Darri and other regional sites.

Bring your experience, ideas and practical know-how to a team where your contribution is valued. Together, you will help improve Cat fleet performance and reliability while enjoying modern workshops and FIFO benefits.

Working closely with customers, Caterpillar and WesTrac, you will be supported to turn your insights into action and improve maintenance, equipment performance and cost efficiency.

What You’ll Do

• Diagnose, repair, and maintain a range of Caterpillar fleet
• Conduct regular equipment inspections, ensuring safety and compliance
• Provide warranty support and planned component change-outs
• Driving continuous improvement initiatives across customer operations
• Support frontline maintenance teams with expert advice and minimal tool time

Your Location Options

Newman (Yandi)

• Located 120 km north-west of Newman in WA’s Pilbara region
• Supporting a new CAT fleet in a high-tech workshop
• Roster: 8 days on / 6 days off – 12 hr shifts
• Short commute to camp accommodation

Gudai Darri

• Roster: 8 days on/6 days off 12 hr shifts
• Chartered flights and accrue frequent flyer points
• Working across CAT Fleet
• Opportunity to expand knowledge into Technology
• Supportive team and diverse culture

Product Support Team (PSG)

• Regions: Goldfields / Pilbara - FIFO from Perth
• Rosters Available: 4 days on / 3 off OR 8 days on / 6 off OR 14 days on / 7 off - 12.5 hrs/day (incl. 30 min break)
• Approximately 60% advisory and 40% hands on tooling (subject to customer requirements)
• Supporting customers with diagnostics, fault finding, and equipment optimisation.
• Site Support Vehicle: Provided for certain locations depending on site requirements

What We’re Looking For

• Australian-recognised Mobile Plant Trade Certificate
• Previous field service or mine-site experience on large CAT fleets
• Strong diagnostic, troubleshooting, and advisory skills
• Willingness to support training, inspections, and hands-on work when needed
• High-risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights)
• Strong communication and customer relationship-building skills

Why Join WesTrac?

• Paid parental & secondary carers leave
• Salary sacrificing & novated leasing
• Income protection insurance
• 600+ retail discounts: Coles, Virgin, HOYTS, Crown & more
• Discounted BUPA cover
• Fitness Passport – access to gyms across Australia
• EAP support for you and your immediate family
• \"Made for More\" personal & team awards
• Internal career progression opportunities
• Upskilling through our award-winning WesTrac Institute

Employee Referral Program

• Earn up to $5,000 for successful referrals
• Emergency Services & Defence Force Leave
• Employee Share Purchase Plan

Relocation Support Available

We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.