Project Specialist - CI Product Quality

WesTrac; Western Australia; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Paid Parental Leave

Novated Leasing

Income Protection Insurance

Retail Discounts

Gym Discounts

Employee Referral Bonus

Defence Leave

Share Purchase Plan

Job summary

WesTrac in Perth is seeking a Project Specialist - Product Quality to join our Perth Branch on a full-time basis. You will drive product quality initiatives across Sales, Commercial and Operations to enhance customer outcomes and support continuous improvement.

Combining technical understanding, stakeholder engagement and project coordination, you will deliver value to customers and the business with a focus on quality assurance and process excellence.

Qualifications

• HD Mechanic trade or engineering background, ideally within heavy equipment, mining or related industries.
• Exposure to project management, operational improvement or cross-functional project delivery.
• Strong commercial acumen and stakeholder management capability.
• Excellent communication skills with the ability to influence and engage diverse audiences.
• Strong strategic thinking and decision-making skills, with the ability to keep projects on track and deliver against key milestones.

Responsibilities

• Lead the coordination and delivery of product quality improvement programs, ensuring customer commitments, build scopes and project milestones are achieved.
• Partner with Operations, Sales, Commercial teams and Caterpillar stakeholders to investigate product issues, develop solutions and drive successful project outcomes.
• Monitor project performance, identify risks and opportunities, and implement continuous improvement initiatives that enhance service delivery and customer satisfaction.
• Maintain accurate project documentation, reporting, invoicing and claims processing while ensuring compliance with company procedures and quality standards.
• Build strong relationships with customers and internal stakeholders, providing clear communication and exceptional support throughout the project lifecycle.

Skills

HD Mechanic trade

Project management exposure

Commercial acumen

Communication skills

Strategic thinking

Education

Engineering background

Job description

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Reporting to the Operations Manager, the Project Specialist - Product Quality will join our Perth Branch on a full-time basis. This is an exciting opportunity to work across Sales, Commercial and Operations teams, driving product quality initiatives that enhance customer outcomes and support continuous improvement.

Combining technical understanding, stakeholder engagement and project coordination, you'll play an integral role in delivering value to both our customers and the business.

Roster -Monday - Friday, 9.5 Hrs (Including unpaid meal break)

What You'll Do:

• Lead the coordination and delivery of product quality improvement programs, ensuring customer commitments, build scopes and project milestones are achieved.
• Partner with Operations, Sales, Commercial teams and Caterpillar stakeholders to investigate product issues, develop solutions and drive successful project outcomes.
• Monitor project performance, identify risks and opportunities, and implement continuous improvement initiatives that enhance service delivery and customer satisfaction.
• Maintain accurate project documentation, reporting, invoicing and claims processing while ensuring compliance with company procedures and quality standards.
• Build strong relationships with customers and internal stakeholders, providing clear communication and exceptional support throughout the project lifecycle.

Skills & Experience:

• HD Mechanic trade or engineering background, ideally within heavy equipment, mining or related industries.
• Exposure to project management, operational improvement or cross-functional project delivery.
• Strong commercial acumen and stakeholder management capability.
• Excellent communication skills with the ability to influence and engage diverse audiences.
• Strong strategic thinking and decision-making skills, with the ability to keep projects on track and deliver against key milestones.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.