Program Manager Culture - NSW Fair Trading

Department of Customer Service; Sydney; Hybrid; AUD 154,000 - 178,000; Full time

Job summary

NSW Fair Trading, part of the Department of Customer Service, is seeking a Program Manager to lead culture and employee experience initiatives across the enterprise. You will translate strategies into practical actions, coordinating with senior leaders to drive engagement, wellbeing, and performance outcomes.

The role focuses on shaping a positive workplace culture, monitoring outcomes, and ensuring initiatives align with regulatory and public value objectives. Hybrid work is available.

Qualifications

• Experience leading complex programs or change initiatives.
• Tertiary qualifications in HR, Organisational Psychology, Behavioural Science, Communications or Organisational Development, or equivalent experience.

Responsibilities

• Lead delivery of employee experience, engagement, and culture programs in partnership with executives and people leaders.
• Use employee feedback and workforce data to identify trends and inform decisions.
• Develop communication strategies connecting employees to organisational priorities during change.
• Drive initiatives that strengthen inclusion, wellbeing, psychological safety, and workplace experience.
• Plan, implement, and evaluate programs with measurable outcomes and continuous improvement.
• Monitor external and internal developments in employee experience and wellbeing to optimise outcomes.

Skills

Program management

Workforce engagement

Stakeholder engagement

Change management

Education

HR/Org degree

Job description

Program Manager Culture - NSW Fair Trading

• Grade: Clerk Grade11/12
• Salary range: $154,231 - $178,369 + superannuation and leave loading
• Duration: Full-time, temporary12 month role
• Location: 4Parramatta Square (base) Hybrid working,which is subject to change based on team needs or broader divisional and DCSflexible work policies.

Be Part of the Future of Fair Trading

NSW Fair Trading is working to ensure safe marketplaces for goods,servicesand homes in NSW.

At NSW Fair Trading,we’vebeen on an exciting journey of transformation — reimagining how we deliver for the people and communities of NSW. Through our recent organisational realignment,we’vebuilt a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive.

We’recreating a more modern,responsiveand risk-based Fair Trading — one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata,propertyand consumer markets we serve.

This next phase brings new and exciting opportunities to join us in shaping “the new way” — where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you’re someone who:

• Thinks deeply about the needs of people and communities
• Is motivated by great outcomes, not just processes, and
• Wants to be part of an organisationthat’stransforming how regulation works —

…thenthere’s a place for you in our future.

Join us as we build a Fair Trading that’s fit for the future —one that’s customer-centred, evidence-driven, and proudly focused on public value.

About the role

Lead the delivery and implementation of employee experience,engagement and culture programs across the Enterprise, translatingorganisational strategies into practical initiatives and measurable outcomes.The role partners with business leaders and key stakeholders to coordinateprograms, drive engagement activities, monitor outcomes and support wellbeingand performance.

Your responsibilities

• Lead the delivery of employee experience, engagement, organisational communication and culture programs, partnering with executives and people leaders to coordinate implementation, build stakeholder ownership, and ensure initiatives achieve intended organisational and workforce outcomes
• Drive the use of, employee feedback including engagement surveys and organisational data to identify emerging trends, risks and opportunities to inform evidence-based decision making, program delivery and continuous improvement initiatives
• Develop and implement communication and engagement approaches that connect employees to organisational priorities, support organisational change and strengthen workforce understanding of key initiatives
• Lead initiatives that enhance organisational culture, inclusion, wellbeing, psychological safety and workplace experience, translating employee feedback and workforce insights into sustainable organisational improvements
• Oversee the planning, implementation and evaluation of employee experience, engagement and organisational improvement programs and action plans that promote a positive workplace culture and psychological safety, ensuring outcomes are measured, reported and continuously improved
• Monitor external and internal developments, contemporary practice and legislative requirements relating to employee experience, workforce engagement, organisational culture and wellbeing, and provide strategic recommendations to optimise organisational outcomes

To be successful in this role you will demonstrate (required attributes)

• Demonstrated experience leading complex programs, projects or change initiatives involving workforce engagement, culture, communications or organisational improvement within a complex organisation.
• Relevant tertiary qualifications in Human Resources, Organisational Psychology, Behavioural Science, Communications, Organisational Development or a related discipline, and/or equivalent contemporary experience

What we need from you

Please submit your resume of no more than 5 pages, includinga cover letter of no more than 2 pages, sharing your motivation for applyingfor the position and demonstrating your capability and relevant skills.

Further Information

Salary Grade 11/12, with the base salary for this role startingat $154231 base plus superannuation

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Tuesday, 20 October 2026 at 11:59 pm

Careers at Department of Customer Service

A career at the Department ofCustomer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digitaltransformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracingdifference, while the key to our success is leveraging the contributions of employees with differentbackgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process