Business Analyst

NSW Department of Customer Service; Parramatta; Hybrid; AUD 117,000 - 129,000; Full time

Benefits offered by this job

Flexible office location

Hybrid working

Leave entitlements

Professional development

Career mobility

Job summary

NSW Department of Customer Service – Parramatta NSW is hiring a Business Analyst to support digital modernisation programs and ongoing tax services. This full-time temporary role (35 hpw) is flexible across Revenue NSW offices with hybrid working.

You will elicit and document requirements, facilitate workshops, analyze processes, and collaborate with product owners, developers and testers in an agile delivery environment.

Qualifications

• Experience delivering business and technology initiatives in complex environments.
• Strong analysis and documentation skills.
• Excellent communication translating tech concepts for non-technical stakeholders.
• Ability to manage competing priorities and meet deadlines.
• Experience in Agile or hybrid delivery environments.
• Knowledge of Revenue NSW Business Taxes is desirable.

Responsibilities

• Elicit, analyse, document and validate requirements.
• Facilitate workshops and interviews with stakeholders.
• Analyse current and future state processes for improvements.
• Support solution design and delivery with cross-functional teams.
• Translate needs into actionable requirements for delivery teams.
• Support backlog refinement and planning in Agile delivery.
• Contribute to testing activities and traceability.
• Maintain relationships across Revenue NSW and technology teams.
• Assist BAU enhancements and continuous improvement.
• Provide clear communication to stakeholders.

Skills

Business Analysis

Stakeholder Facilitation

Agile / Scrum

Process Documentation

Education

Bachelor's degree

Job description

NSW Department of Customer Service – Parramatta NSW

Full-time (35hpw) temporary up to December 2027 with possibility of ongoing
Salary Range - $116,981 -$129,492 +super

Location flexible across Revenue NSW offices with hybrid working

Revenue Digital is seeking an enthusiastic Business Analyst to play a key role in supporting the delivery of digital modernisation programs whilst also contributing to the ongoing operation and enhancement of critical taxes services.

Working within a multidisciplinary delivery team, the role will partner with business stakeholders, subject matter experts, technical teams and product owners to lead the analysis of business needs, gather and document requirements, support solution delivery, and contribute to continuous improvement initiatives.

The successful candidate will be equally comfortable facilitating workshops, documenting business processes and requirements, collaborating with internal and external stakeholders, developers and testers in a modern digital delivery environment.

Key Responsibilities:

• Elicit, analyse, document and validate business, functional and non-functional requirements
• Facilitate workshops, interviews and collaborative sessions with stakeholders
• Analyse current and future state business processes and identify opportunities for improvement
• Work with Product Owners, developers, testers, business representatives and other analysts to support solution design and delivery
• Translate complex business needs into clear, actionable requirements for technical delivery teams
• Support backlog refinement, prioritisation and planning activities within an Agile delivery environment
• Contribute to testing activities including requirements traceability, test scenario development, defect triage and business acceptance testing
• Build and maintain effective relationships across Revenue NSW, business representatives and technology teams
• Support BAU enhancements, incident investigations and continuous improvement initiatives
• Provide clear and concise communication, reporting and updates to project and business stakeholders

To be successful in this role you will demonstrate:

• Experience as a Business Analyst delivering business and technology initiatives in complex environments
• Strong analysis, requirements gathering and documentation skills
• Strong communication skills with the ability to translate technical concepts for business audiences and business needs for technical teams
• Ability to manage competing priorities and deliver quality outcomes within agreed timeframes
• Experience working within Agile, iterative or hybrid project delivery environments
• Exposure to modern digital platforms, API's cloud-based solutions or contemporary software delivery practices is highly regarded
• Knowledge of Revenue NSW Business Taxes revenue types and related processes is desirable but not essential

For enquiries regarding this position, please contact Christopher Reay via ***************@revenue.nsw.gov.au

About Revenue NSW

Revenue NSW is the state's principal revenue management agency and is part of the Department of Customer Service.

Revenue Digital provides a suite of contemporary digital services for NSW Government customers and staff that administer grants, resolve fines and collect revenue for the State in a fair, efficient and timely manner. We do this in line with legislation, customer expectations and industry best practices, to make it easier for over 100,000 businesses and more than three million individuals to interact with the NSW Government. We focus on simplifying processes and improving access to services through modern, user-centred digital solutions.

We are proud of our diverse and regional team and welcome flexible working. We are open to this role being based at any one of our offices - Parramatta, Lithgow, Maitland, Gosford, Wollongong. Regular travel may be required to engage with the team and our partners at Parramatta.

Why work for Revenue NSW? There are lots of reasons why a role with us is rewarding:

• Flexible office location across NSW
• Hybrid working, compressed hours and generous leave conditions, so you canmake time for what counts
• Accrued Days Off (days in lieu) in addition to Annual Leave
• Ongoing access to industry approved self-learning tools
• Career agility including opportunities to work on different programs
• The opportunity for meaningful work that matters to all of us in NSW
• Corporate wellbeing programs with access to Fitness passport

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Closing Date: 23rd October, Friday at 10am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process