Project Manager - Customer & Operations

Australian Motoring Services Pty; Melbourne; Hybrid; AUD 100,000 - 140,000; Full time

Benefits offered by this job

Hybrid work model

12-month contract

Job summary

Australian Motoring Services Pty is a Melbourne-based company seeking a delivery-focused leader to drive customer experience and growth projects. You will spearhead initiatives across Customer, Operations, Sales and Technology to enhance roadside assistance and create seamless services for customers.

In this role you will coordinate cross-functional teams, translate complex challenges into actionable plans and maintain momentum from concept through delivery.

Qualifications

• Proven experience delivering complex projects in fast-paced environments.
• Strong stakeholder engagement and influencing skills.
• Ability to balance customer needs with business priorities.
• Experience across operations, service, contact centre or customer-focused environments.

Responsibilities

• Lead customer operation and roadside experience initiatives from definition through to implementation and closure.
• Drive cross-functional initiatives that improve services, processes and customer journeys
• Turn ambiguity into clear plans, milestones and measurable outcomes
• Facilitate collaboration, remove roadblocks and keep delivery on track
• Partner with leaders to embed lasting change and improvements

Skills

Delivery leadership

Stakeholder engagement

Cross-functional collaboration

Customer experience focus

Job description

• Shape the future of customer experience
• Lead customer experience and growth projects from idea to implementation
• 12 Month fixed term contract. Melbourne + Hybrid

We're looking for an engaging, delivery-focused professional to lead high-impact initiatives that improve customer experiences and drive business growth across AMS.

Your initial focus will be enhancing the roadside assistance experience, helping to create smarter, more seamless services for our customers.

Working across Customer, Operations, Sales, Technology and key partner teams, you'll bring clarity to complex challenges, align stakeholders, and keep momentum strong from concept through to delivery.

What You'll Be Doing

• Lead customer operation and roadside experience initiatives from definition through to implementation and closure.
• Drive cross-functional initiatives that improve services, processes and customer journeys
• Turn ambiguity into clear plans, milestones and measurable outcomes
• Facilitate collaboration, remove roadblocks and keep delivery on track
• Partner with leaders and teams to embed lasting change and business improvements

What You'll Bring

• Proven experience delivering complex projects in fast-paced environments
• Strong stakeholder engagement and influencing skills
• A track record of driving outcomes and bringing people on the journey
• Experience working across operations, service, contact centre or customer-focused environments
• The ability to balance customer needs with commercial and operational priorities

Why You'll Love This Role

This is an opportunity to make a visible impact on projects that matter. You'll work with passionate teams, tackle meaningful challenges, and help shape the future of how AMS serves its customers.

The Australian Motoring Services (AMS) Group provides the most trusted brands in Australia with end-to-end solutions – from automotive batteries, roadside assistance and EV charging networks to travel and rewards solutions. We’re the team that keeps people and businesses moving safely. And we’re backed by the Mobility Clubs of Australia (NRMA, RACV, RACQ, RAA, RAC and RACT).

$0 - $0 bimonthly