Interim Project Manager - Customer & Operations

Go Fractional; City of Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Go Fractional in Melbourne is seeking a dedicated Project Manager - Customer & Operations to drive high-impact initiatives that enhance roadside assistance experiences and fuel business growth across AMS. You will coordinate across Customer, Operations, Sales, Technology and key partners to move complex ideas from concept to delivery.

This hybrid, 12-month fixed-term role demands a proven track record delivering complex projects in fast-paced environments, strong stakeholder engagement, and the

Qualifications

• Proven track record delivering complex projects in fast-paced environments.
• Strong stakeholder engagement and influencing skills.
• Experience coordinating across Customer, Operations, Sales and Technology.
• Ability to translate customer needs into actionable delivery plans.
• Comfort balancing customer outcomes with commercial priorities.

Responsibilities

• Lead customer operation and roadside experience initiatives from definition to delivery.
• Drive cross-functional programs to improve services and customer journeys.
• Turn ambiguity into clear plans, milestones and measurable outcomes.
• Facilitate collaboration, remove roadblocks and sustain delivery momentum.

Skills

Project management

Stakeholder engagement

Cross-functional collaboration

Customer-focused

Delivery excellence

Job description

Project Manager - Customer & Operations

Location: Melbourne, VIC

Contract Type: Fixed Term Contract (12 months)

Work Arrangement: Hybrid

Role Overview

We're looking for an engaging, delivery-focused professional to lead high-impact initiatives that improve customer experiences and drive business growth across AMS. Your initial focus will be enhancing the roadside assistance experience, helping to create smarter, more seamless services for our customers.

Working across Customer, Operations, Sales, Technology and key partner teams, you'll bring clarity to complex challenges, align stakeholders, and keep momentum strong from concept through to delivery.

What You'll Be Doing

• Lead customer operation and roadside experience initiatives from definition through to implementation and closure.


• Drive cross-functional initiatives that improve services, processes and customer journeys


• Turn ambiguity into clear plans, milestones and measurable outcomes


• Facilitate collaboration, remove roadblocks and keep delivery on track


• Partner with leaders and teams to embed lasting change and business improvements

What You'll Bring

• Proven experience delivering complex projects in fast-paced environments


• Strong stakeholder engagement and influencing skills


• A track record of driving outcomes and bringing people on the journey


• Experience working across operations, service, contact centre or customer-focused environments


• The ability to balance customer needs with commercial and operational priorities

Why You'll Love This Role

This is an opportunity to make a visible impact on projects that matter. You'll work with passionate teams, tackle meaningful challenges, and help shape the future of how AMS serves its customers.

If you're someone who creates momentum, thrives on delivery, and loves improving customer experiences, we'd love to hear from you.