Project Coordinator (Infrastructure Delivery)

Experis Australia; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

ManpowerGroup is seeking an experienced Project Coordinator to support the delivery of large-scale infrastructure projects in Melbourne. The role collaborates with Project Managers and stakeholders, focusing on coordinating changes and ensuring alignment of CIs to services within ServiceNow.

The position covers change processes, CAB updates, and governance, along with project administration, scheduling, and stakeholder engagement in a dynamic IT environment.

Qualifications

• Experience coordinating infrastructure delivery programs.
• Strong change coordination and management skills in IT environments.
• Experience with ServiceNow CI management, CAB, ITIL practices.

Responsibilities

• Coordinate infrastructure change activities across large-scale programs.
• Facilitate change management processes and CAB updates with proper governance.
• Assist with CI management and service mappings in ServiceNow.
• Organise and coordinate project workshops, meetings, and stakeholder engagements.
• Provide scheduling, tracking, status reporting, and documentation support.

Skills

Project coordination

Change management

ServiceNow

ITIL

Stakeholder engagement

Scheduling

Workshop coordination

Tools

ServiceNow

Job description

We are seeking an experienced Project Coordinator to support the delivery of large-scale infrastructure projects. This role will work closely with Project Managers and key stakeholders, providing coordination across complex project environments with a strong focus on change management activities.

Approximately 70-80% of the role will be focused on coordinating infrastructure changes, supporting change processes, and ensuring configuration items (CIs) are accurately aligned to services within ServiceNow. The remaining responsibilities will focus on project administration, stakeholder engagement, workshop coordination, scheduling, and delivery support.

Key Responsibilities

• Coordinate and support infrastructure change activities across large-scale transformation and delivery programs.
• Facilitate change management processes, Change Advisory Board (CAB) updates, ensuring appropriate governance, documentation, approvals, and stakeholder communication.
• Assist with the management and maintenance of ServiceNow Configuration Items (CIs) and service mappings.
• Organise and coordinate project workshops, meetings, steering forums, and stakeholder engagements.
• Provide project support including scheduling, action tracking, status reporting, documentation management, and follow-up activities.

Skills & Experience

• Demonstrated experience as a Project Coordinator supporting infrastructure delivery programs.
• Strong understanding of change coordination and change management processes within complex IT environments.
• Experience working with ServiceNow, particularly around Configuration Items (CIs), CAB, ITIL and service management practices.
• Excellent stakeholder engagement, communication, and organisational skills.
• Exposure to Operational Technology (OT), critical infrastructure, or other highly regulated environments will be highly regarded.

ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.

Aboriginal and Torres Strait Islander people are encouraged to apply.