Programme Supervisor – Scheduling & Client Operations

Australian Solutions Pty Ltd; Bowral; On-site; AUD 75,000 - 90,000; Full time

Job summary

Australian Solutions Pty Ltd in Bowral is seeking an organised, people-focused Programme Supervisor to sit at the centre of our busy surveying practice. You’ll be the first point of contact for our business and will manage the daily and forward programme of work.

You’ll coordinate field staff, drafting resources and equipment, follow up quotations, and ensure actions are followed through to convert enquiries into confirmed work. This full-time, on-site role offers a 75k–90k salary plus super.

Qualifications

• Organised, people-focused Programme Supervisor for busy surveying practice.
• Confident communicator who can build rapport with a broad client base.
• Able to manage multiple priorities and juggle scheduling demands.

Responsibilities

• Answer incoming calls and enquiries as the first point of contact.
• Understand client needs and direct technical matters appropriately.
• Prepare quotations and follow up by phone and email.
• Progress enquiries into confirmed work and keep clients updated.

Skills

Scheduling

Operations

Administration

Customer service

Client communication

Tools

Microsoft 365

Job description

Keep the wheels turning – and the clients happy

We’re looking for an organised, people-focused Programme Supervisor to sit at the centre of our busy Bowral surveying practice.

You’ll be the first point of contact for our business, manage the daily and forward programme of work, coordinate field and drafting resources, and follow up quotations and prospective work.

This is a varied role for someone who enjoys talking to people, juggling priorities and making sure actions are followed through.

What you’ll be doing

Answering incoming calls and client enquiries as the first point of contact for the business

Understanding what clients need, answering routine questions and directing technical matters appropriately

Preparing quotations and following them up by phone and email

Talking clients through our services and helping progress enquiries into confirmed work

Managing the daily and forward programme of work

Scheduling field staff, drafting resources and equipment

Monitoring active jobs and following up what is needed to keep them moving

Keeping job and scheduling information current within our business systems

Adjusting the programme as priorities, staff availability and client requirements change

About you

You’ll be a confident communicator who can build rapport with a broad range of clients and adapt your approach to different people and situations.

You’ll also bring:

Strong organisation and scheduling skills

The ability to manage multiple jobs and competing priorities

A proactive approach to follow-up and keeping work moving

Strong attention to detail

Sound judgement about what you can resolve yourself and what needs to be escalated

Confidence using Microsoft 365 and learning new systems

Experience in scheduling, operations, administration, customer service or another client-facing role

Experience in surveying, construction, residential building, trades, logistics or professional services would be useful, but isn’t essential. We can teach you the surveying-specific side of the role.

The details

Full-time: Monday to Friday

Hours: 8.00 am–5.00 pm

Location: On-site in Bowral, Southern Highlands NSW

Salary: $75,000 – $90,000 + super, depending on skills and experience