Scheduler Assistant

Shane's Trees; Sydney; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Part-time role

20-30 hours per week

Flexible hours

Supportive team culture

Job summary

Shane's Trees in Sydney's Sutherland Shire is seeking a Scheduler Assistant to coordinate daily operations between clients and field crews. This is a part-time role with flexible hours and a focus on delivering outstanding customer service.

The successful candidate will manage scheduling, keep clients informed, and supply crews with the information and resources they need to deliver a seamless service experience. Experience in scheduling and admin is valued.

Qualifications

• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• Capable of multitasking and working effectively under pressure.
• High attention to detail and problem-solving capability.
• Solid experience in scheduling, operations coordination, administration or a similar role.
• Technically capable across software and in-house platforms.

Responsibilities

• Schedule accepted quotes and coordinate daily crew movements
• Adjust schedules to accommodate changing priorities, weather conditions and equipment
• Monitor staff availability, leave requests and roster changes
• Ensure crews are assigned to work appropriate to their qualifications, licences and competencies
• Communicate clear daily work instructions, priorities, and updates to crews and Team Leaders
• Maintain regular communication with clients and provide updates on scheduling, job progress and completion
• Deliver a consistently high standard of customer service and ensure a positive client experience
• Prepare and issue client invoices upon completion of works
• Maintain accurate records and reporting through company databases and online platforms

Skills

Scheduling

Customer service

Communication

Time management

Multitasking

Detail-oriented

Tools

Calendar software

CRM

Microsoft Office

Job description

Shane's Trees is a second-generation Arboriculture business based in the Sutherland Shire, proudly servicing commercial and residential clients across Sydney, the Illawarra, Newcastle and Brisbane. With a strong reputation for quality workmanship and customer service, we receive a high volume of enquiries and successfully convert them into a steady pipeline of work.

We are seeking a highly organised and motivated Scheduler Assistant to support the coordination of daily operations between our clients and field crews. This is a dynamic, fast-paced role that requires exceptional communication skills, strong attention to detail and the ability to manage multiple priorities while delivering outstanding customer service.

The successful candidate will play a key role in ensuring jobs are scheduled efficiently, clients are kept informed, and our crews have the information and resources they need to deliver a seamless service experience.

Key Responsibilities

• Schedule accepted quotes and coordinate daily crew movements
• Adjust schedules to accommodate changing priorities, weather conditions and equipment
• Monitor staff availability, leave requests and roster changes
• Ensure crews are assigned to work appropriate to their qualifications, licences and competencies
• Communicate clear daily work instructions, priorities, and updates to crews and Team Leaders
• Maintain regular communication with clients and provide updates on scheduling, job progress and completion
• Deliver a consistently high standard of customer service and ensure a positive client experience
• Prepare and issue client invoices upon completion of works
• Maintain accurate records and reporting through company databases and online platforms

About You

• Strong organisational and time management skills
• Excellent communication and customer service abilities
• Capable of multitasking and working effectively under pressure
• High attention to detail and problem-solving capability
• Solid experience in scheduling, operations coordination, administration or a similar role
• Technically capable working across a range of software, digital systems and in-house business platforms

What We Offer

• Part-time opportunity
• 20-30 hours per week
• Flexible working days and negotiable hours
• Competitive salary based on experience
• Supportive and family-oriented team culture
• Stable employment with a growing, second-generation business
• Ongoing training and professional development opportunities

If you thrive in a busy environment and enjoy keeping people, schedules, and operations running smoothly, we'd love to hear from you.