Program Support Officer

GenWest; Shire of Pyrenees; On-site; AUD 108,000 - 113,000; Full time

Benefits offered by this job

12% superannuation

Salary packaging up to $15,990

12-month max-term role

Part-time or full-time 0.8–1.0 FTE

Job summary

GenWest invites a Program Support Officer to join the WIFVC team. The role supports coordination of events, governance and stakeholder engagement, underpinned by strong organisational skills and a commitment to family violence reform initiatives.

Reporting to the Principal Strategic Advisor, you will manage scheduling, documentation, and platform-based activities (Mailchimp, Canva, Eventbrite, Squarespace-like tools) to ensure consistent branding and efficient delivery across programs.

Qualifications

• Essential: tertiary qualifications in social work, community development, gender studies, and/or social policy.
• Strong organisational and time management skills.
• Ability to liaise with a variety of stakeholders professionally.
• Experience using Canva, Eventbrite, Mailchimp and Office 365.

Responsibilities

• Coordinate WIFVC events, forums, workshops and member activities, including venue/tech arrangements, registration, invitations, run sheets and post-event evaluation.
• Maintain stakeholder lists, distribution lists and participation records; support engagement gap analysis.
• Provide responsive administrative support for trainers, members and partner organisations.
• Support consultation processes: scheduling, notes, surveys, synthesis of feedback, and project records.

Skills

Organisational skills

Time management

Stakeholder liaison

Professional communication

Education

Social work / Community development / Gender studies / Social policy

Tools

Canva

Eventbrite

Mailchimp

Office 365

Job description

We are seeking a Program Support Officer within our WIFVC team! This role is a SCHADS Level 5.1 - 5.3 ($107,692 - $112,573) pro rata, pay point dependent on experience, plus 12% superannuation and up to $15,990 salary packaging. This is a 12-month max-term role and available part-time or full-time (0.8 FTE - 1.0 FTE).

About the role

The WIFVC Program Support Officer reports to the Principal Strategic Advisor (PSA) and is part of the Western Integrated Family Violence Regional Integration Committee (WIFVC) team auspiced by GenWest.

The purpose of this role is to support the WIFVC's capacity to coordinate quality, tailored, and relevant activities in partnership with the western metro service system agencies under the five strategic priorities of the FVRIC:

• Leading initiatives that support service integration and system improvements;
• Supporting implementation, monitoring and evaluation of family violence reform initiatives;
• Developing an evidence base to inform planning, prioritisation of system improvement initiatives and advocacy for system change;
• Building workforce capacity and capability;
• Effective cross-sectoral governance for system leadership.

Key responsibilities

• Coordinate WIFVC events, forums, workshops and member activities, including venue/technology arrangements, registration systems, invitations, run sheets, participant management, resources and post-event evaluation.
• Maintain stakeholder and member contact lists, distribution lists and participation records and support analysis of engagement gaps, including Member Review, Governance Group election, and other relevant member initiatives.
• Provide professional and responsive administrative contact for trainers, members and partner organisations.
• Support consultation processes, including scheduling, notes, survey administration, synthesis of feedback and maintaining project records.
• Document and file management, including updating and recording key files, entering invoices to support financial processes and budgeting, and updating records to support WIFVC function.
• Use platforms such as Mailchimp, Canva, Humanitix/Eventbrite, Microsoft 365, Sqarespace, and website content-management systems to support efficient delivery and consistent branding, including regular reporting on analytics.

About you

Essential

• Tertiary qualifications in social work, community development, gender studies, and/or a social policy discipline or a related field.
• Strong organisational and time management skills.
• Ability to liaise with variety of stakeholders in a professional manner.
• Demonstrated understanding and use of Canva, Eventbrite, Mail Chimp and the Office 365.

Desired

• Basic knowledge of family violence
• Experience in web-based content management and expansion (preferably Squarespace)
• Working knowledge of the MARAM Framework, Information Sharing Schemes, family violence sector and reforms.