Domestic and Family Violence Case Management Worker

The Family Co.; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

SCHADS award level 5.1 remuneration

Professional development opportunities

Salary sacrifice options

Job summary

The Family Co. is seeking a Domestic and Family Violence Case Management Worker to support women who have experienced violence from our Bayside and Georges River offices in Sydney.

This full-time fixed-term role focuses on developing person-centred case plans within a trauma-informed framework to enhance safety and wellbeing for clients and their children. You will maintain accurate records, perform risk assessments, and connect clients with a range of services while adhering to WDVCAP policies.

Qualifications

• Relevant qualifications in community services or social work.
• Experience in case management.
• Ability to engage with clients in crisis with trauma-informed support.
• Excellent communication, negotiation and conflict-resolution skills.
• Knowledge of WDVCAP/WDVCAS policies and procedures.

Responsibilities

• Case management of WDVCAS clients, including development, implementation, assessment and review of case plans.
• Conduct intake meetings with the Manager for referrals into case management.
• Perform risk assessment using the DVSAT and safety planning with clients.
• Provide information and warm referrals to service providers.
• Liaise with team members on Safety Action Plans and ensure compliance with WDVCAP documents.

Skills

Case management

Trauma-informed approach

Crisis intervention

Communication

Negotiation

Interpreting services

Collaboration

Education

Relevant qualifications in community services or social work

Job description

Domestic and Family Violence Case Management Worker

Domestic and Family Violence Case Management Worker

Full time - Fixed term contract until June 30 2028, In line with Government Funding.

Bayside and Georges River office locations

THE ORGANISATION:

The Family Co. is a not-for-profit organisation which aims to support and strengthen the capacity of families within our community by providing programs and services designed to contribute to the promotion and maintenance of safety and well-being amongst all family members.

THE PROGRAM:

The Family Co. provides auspice for Southern Sydney Women's Domestic Violence Court Advocacy Service, providing services the Sutherland Shire and St. George regions in Sydney. The program provides information, advocacy and referrals for women and families attending Sutherland Court for Apprehended Domestic Violence Orders.

THE POSITION:

The Domestic and Family ViolenceCase Management worker supports women who have experienced violence, developing person-centred case plans with each client that identifies their key safety issues, needs and goals, and options for addressing these. It also involves engaging with clients regarding their experience of violence to empower them to make safer choices for themselves and their children. Case management is undertaken within a trauma-informed, strengths-based framework that aims to respect and support clients’ autonomy.

The Domestic and Family Violence Caseworker is required to maintain accurate client records and work within The Family Co’s Policy and Procedures. The Domestic Violence Caseworker is also required to contribute to the ongoing evidence-based program enhancement.

RESPONSIBILITIES OF THIS ROLE

Case Management Worker duties and responsibilities include, but are not limited to, the following:

Case management of WDVCAS clients, including development, implementation, assessment and review of case plans with clients

Intake meetings with the Manager who is responsible for referral of WDVCAS clients into case management

Risk assessment, using the DVSAT, and safety planning with clients

Provision of relevant information to clients and making warm referrals on their behalf to a range of service providers to assist with their ongoing needs

Liaison with other members of the team in relation to Safety Action Meetings and plans

Develop and maintain strong working relationships with key WDVCAS partners, including the NSW Police Force, Local Courts, legal representatives and referral agencies, in order to facilitate client access to those agencies and services

Compliance with the WDVCAP Service Agreement, WDVCAP Policy and Procedure Manual, WDVCAP Case Management Policy and all other designated WDVCAS documents

SELECTION CRITERIA

Relevant qualifications and/or experience in community services or social work

Demonstrated experience in case management

Demonstrated ability to engage effectively with clients in crisis and provide appropriate, trauma-informed support

Ability to work independently and as part of a multifunctional team

Understanding of domestic and family violence, its complexities and consequences

Understanding of intersectionality between social issues and domestic and family violence, in particular the barriers that women may face when leaving violence

Knowledge of the criminal justice response to domestic and family violence including Apprehended Domestic Violence Orders

Ability to deliver services in accordance with the WDVCAP Service Agreement, WDVCAP Policy and Procedure Manual, WDVCAS Case Management Policy and other operational documents

Ability to work with local communities and services to promote awareness of domestic and family violence and WDVCAS services

Excellent communication skills, particularly in negotiation, advocacy and conflict resolution

Knowledge of and an ability to work effectively with interpreter services

Ability to meet with clients away from the WDVCAS office in accordance with safety assessments and processes

Excellent organisational and administrative skills

Current Working with Children Check, NSW Police criminal record check and Covid 19 Vaccinations.

Drivers license

The successful applicant will benefit from working for a supportive organisation. Remuneration will be SCHADS award level 5.1, with excellent ongoing professional development opportunities and availability of salary sacrifice options.

The Family Co. considers being a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act.