Administration Support Officer - Medical Response

Careers; City of Melbourne; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Paid parental leave

Generous leave provisions

Hybrid work options

Health and wellbeing programs

Member discounts

Job summary

The Country Fire Authority (CFA) invites applications for an Administration Support Officer within the Medical Response team. The role provides high‑quality administrative support to staff and volunteers, coordinating meetings, travel and training, and ensuring accurate records and reporting.

You will work across procurement and financial processes, assist with logistics, and support program events while delivering responsive service to CFA staff, volunteers and partners.

Qualifications

• Organised and proactive administrator with attention to detail.
• Experience coordinating meetings, travel, training and communications.
• Strong MS Office skills and data/records management experience.

Responsibilities

• Coordinate meetings, travel, training activities and team communications.
• Prepare correspondence, reports, presentations and meeting docs.
• Maintain records, databases and program information systems with accuracy.
• Support procurement and financial processes including PO handling and invoice processing.
• Assist with logistics, equipment management and delivery of training and events.

Skills

Administration

Meeting coordination

Records management

Microsoft Office

Customer service

Tools

SAP

Job description

CFA is an emergency service that places the community at the centre of everything we do. We work to protect lives and property across Victoria, every hour of the day.Our organisation is made up of employees working alongside more than 51,000 volunteers. We value the different skills, experience and viewpoints that people bring, because they strengthen how we operate and support the services Victorians rely on.We aim to be a workplace where people feel supported to do meaningful work, develop professionally and contribute to outcomes that matter to the people and places we serve.To learn more about who we are and the work we do, visit our About Us page.About the RoleAn exciting, permanent Administration Support Officer role is currently available within our dynamic Medical Response team. This role plays an important part in the delivery of critical programs, including Fire Medical Response, Statewide Defibrillators and Health Monitoring and Rehabilitation, by providing high-quality administrative support to staff and volunteers.Key responsibilities include:Coordinating meetings, travel, training activities and team communicationsPreparing correspondence, reports, presentations and meeting documentationMaintaining records, databases and program information systems, ensuring data accuracy and complianceSupporting procurement and financial processes, including purchase orders and invoice processingAssisting with logistics, equipment management and the delivery of training, workshops and program eventsProviding responsive support to CFA staff, volunteers and other stakeholdersA full position description is attached.About youYou are an organised and proactive administrator who thrives in a busy and collaborative environment. With strong attention to detail and excellent time management skills, you can effectively manage competing priorities while delivering exceptional service to a diverse range of stakeholders.You will be a confident communicator with the ability to build positive relationships with staff, volunteers and external partners. Your strong systems skills and commitment to accuracy will enable you to effectively manage records, prepare professional documentation and coordinate administrative and financial activities.The successful applicant will demonstrate experience in administration, meeting coordination and records management, along with proficiency in Microsoft Office applications. Experience working with financial systems, procurement processes or SAP will be highly regarded. Most importantly, you will bring a customer-focused approach, strong problem-solving skills and a commitment to contributing to programs that enhance the safety and wellbeing of CFA members.Why choose CFAMeaningful Purpose: Your contribution truly makes a differenceWork-Life Balance: Paid parental leave, generous leave provisionsFlexibility: Hybrid work options with flexible work arrangementsDiscounts: Emergency Memberlink discounts on various servicesWellbeing Focus: Health Ready programs, flu vaccinationsMember Assistance Program: Access support across 8 service pathwaysYour ApplicationClick the `Apply' button to access our online application portal. You will be prompted to provide your personal and contact details and to respond to employment-related questions. When applying for a position with CFA, please include a cover letter (no more than 2 pages) and resume that clearly demonstrate your qualifications, experience and the key attributes and skills relevant to the role.Pre-employment ChecksOffers of employment will only be made to candidates who are able to successfully complete a Nationally Coordinated Criminal History Check, Working Rights Check and hold a valid Working with Children Check. You will also be required to provide at least two professional references.Applications close: 11:59pm 15 October 2026.What to expect from our recruitment processCFA is committed to creating and maintaining a diverse, inclusive, and safe volunteer and work environment. Our aim is to have a volunteer and paid workforce that reflects the community it serves. First Nations people, women, people of all ages, with disabilities and culturally and linguistically diverse people are encouraged to apply.If at any stage of the recruitment and selection process you require an alternative format to the application material or reasonable adjustment to the interview arrangements, please don't hesitate to contact the person listed on the ad or alternatively, email [e-mail] Country Fire Authority (CFA) values your privacy. We will use the information you provide when you are applying for employment with us for the purpose of recruitment, selection, evaluation and appointment and to report on anonymised key metrics (e.g. diversity). The information we collect will be handled in accordance with privacy laws, including the Privacy and Data Protection Act 2014. You can view our Privacy Statement here. For access and correction of the information we have collected, contact [e-mail]