Program Officer, Experiential Learning

UNSW Employees, Location, Alumni; Sydney; Hybrid; AUD 97,000 - 119,000; Full time

Benefits offered by this job

Flexible working options

Career development opportunities

17% Superannuation contributions and 3

Additional leave loading payments

Job summary

UNSW is seeking a Program Officer, Experiential Learning to support practical program and course delivery within the Employability Experiential Learning team. You will coordinate projects, run reporting, and liaise with students, staff and external stakeholders to ensure initiatives meet objectives.

With a tertiary qualification and experience in education-focused program delivery, you will manage multiple tasks, maintain timelines, and contribute to continuous improvement across initiatives.

Qualifications

• Relevant tertiary qualification with subsequent experience or equivalent competence.
• Experience in project development, coordination and delivery of courses and programs.
• Experience in multi-stakeholder course delivery including contracts and risk assessments.

Responsibilities

• Provide program, course, project, operational, and administration support.
• Develop and monitor delivery of employability experiential learning programs and initiatives.
• Act as first point of contact for inquiries and escalate where appropriate.

Skills

Project coordination

Stakeholder management

Communication skills

Time management

Team collaboration

Analytical skills

Education

Tertiary qualification

Tools

Power BI

Excel

Forms

Power Automate

SIMS

Moodle

Canvas

Job description

• Employment Type: Full Time (35 hours per week)
• Duration: Continuing
• Remuneration: Level 6 from $108k + 17% superannuation & leave loading
• Location: Kensington NSW (Hybrid Working Arrangements)

Why your role matters

The Program Officer, Experiential Learning plays a key role within the Employability Experiential Learning team in the Pro Vice-Chancellor Student Success portfolio, providing practical and efficient program and course support for the implementation, coordination and continuous improvement of innovative experiential learning initiatives, including work-integrated learning and curriculum skills development courses.

The role provides course, project and program support, including reporting, analysis, communications, relationship coordination and administration. Working with internal and external stakeholders, the Program Officer contributes to the effective delivery of experiential learning programs, courses, projects and initiatives, while supporting continuous improvement and positive outcomes for students.

The role reports to the Lead, Experiential Learning, and has no direct reports.

Specific accountabilities include:

• Provide program, course, project, operational, and administration support to the Lead, Experiential Learning and the Academic Lead, Experiential Learning.
• Develop and monitor the delivery of Employability Experiential Learning programs, projects and initiatives to achieve operational and strategic goals in alignment with the UNSW Progress for All strategy.
• Act as the first point of contact for Experiential Learning enquiries (from students, staff, and external stakeholders), respond to, and **escalate**, enquiries where appropriate.

About You

• Relevant tertiary qualification with subsequent relevant experience or equivalent competence gained through any combination of education, or training and experience.
• Experience in project development, coordination and delivery of courses and programs, preferably in education, employability and work integrated learning placements in a university environment.
• Experience in the administration of multi-stakeholder, partnered course delivery, which includes agreements/contracts, risk assessments, work health and safety protocols, and insurance policies.
• Demonstrated ability to work collaboratively and productively within a team, but also to take initiative and work independently while managing competing demands.
• Demonstrated success in case managing issues to resolution in partnership with subject matter experts across dependency areas of experiential learning including legal, finance, payments, insurance, travel, and other central services, with a strong working knowledge of what matters are covered by each of these central services, and the capacity to identify, refer, and **escalate** issues to these central services where appropriate and/or necessary.
• Excellent written and verbal communication skills, with a high level of attention to detail for deliverables produced.
• Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.
• Experience working with a range of computer systems and applications, ideally including student data and information management systems and career management systems.
• Proven project experience, with an understanding of the project life cycle and development of project plans, objectives and documentation.
• Proficiency across Microsoft Office package, particularly in Excel, Forms and Power Automate.
• Experience with WIL systems such as InPlace and data visualisation software such as Power BI
• Data integration of students, particularly with reporting
• Experience with using university Enterprise Systems (SIMS, Term Planning, Timetabling, Enrolments).
• Understanding of LMS Systems, Moodle, and Canvas

For further details on role responsibilities and skills & experience required, refer to the position description found under the position listing on Jobs@UNSW.

Benefits and Culture

People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

• Flexible working options.
• Career development opportunities.
• 17% Superannuation contributions and additional leave loading payments.
• Additional 3 days of leave over Christmas period.
• Discounts and entitlements (retail, education, fitness).

For further details on the benefits, please visit https://www.jobs.unsw.edu.au/lifestyle-benefits

Pre-Employment Checks

As part of our recruitment process candidates may be required to undergo pre-employment screening, which may include reference checks, qualification verification, right-to-work verification, and criminal history screening where relevant to the role.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.