Corporate Communication Manager (6-month Contract)

ANZ Worldline Payment Solutions; Melbourne; On-site; AUD 100,000 - 140,000; Full time

Job summary

ANZ Worldline Payment Solutions seeks a Corporate Communications Manager to lead the creation and delivery of integrated communication plans through major transformations and regulatory changes. You will report to the Senior Manager, Corporate Communications and partner with executives to drive clear, timely messaging across employees and customers.

You will design change communications, craft engaging content, and provide leaders with toolkits and briefs to support two-way conversations.

Qualifications

• 5+ years in corporate, internal or change communications.
• Experience developing and executing multi-channel communication strategies in complex or regulated organisations.
• Exceptional writing, editing and storytelling skills for diverse audiences and complex topics.
• Experience supporting transformation programs and organizational change initiatives.
• Strong project management skills to handle multiple complex projects concurrently.
• Strong stakeholder management skills to build trust and influence outcomes.

Responsibilities

• Design and deliver change communication plans for key audiences.
• Craft messaging for employees to reduce uncertainty and engage through channels.
• Collaborate with customer teams and SMEs to produce communications (FAQs, notices, presentations).
• Provide executives with toolkits, talking points and briefing materials.
• Monitor sentiment and refine tactics using analytics and feedback.

Skills

Corporate communications

Change communications

Stakeholder management

Writing and storytelling

Project management

Education

Bachelor's degree in Communications/PR/Journalism

Job description

Welcome to ANZ Worldline Payment Solutions. We’re an Australian payments business, wholly owned by ANZ.

In Australia, card and electronic payments are the most widely used way to pay amongst consumers. That’s why delivering secure, reliable and modern payments technology is so important in helping our customers succeed in the digital economy.

Our products include in-store, eCommerce and mobile payment products which we deliver to businesses right across Australia – from the smallest micro-businesses to Australia’s largest organizations.

ANZ Worldline was established in 2022 as a joint venture between ANZ and Worldline, with ANZ acquiring Worldline SA’s shares in 2026 to take full ownership.

The role

As our Corporate Communications Manager, you will lead the creation and delivery of integrated communication plans that support customers and employees through major business transformations and regulatory change, reporting to the Senior Manager, Corporate Communications.

What you’ll do

• Strategy and planning: Design and deliver change communication plans to keep key audiences informed and engaged
• Employee engagement: Craft clear, transparent and timely messaging for employees to reduce uncertainty and foster engagement using existing and new channels
• Customer engagement: Partner with customer teams and subject matter experts in order to craft clear, transparent and timely communications (including key messaging, FAQs, customer notices, presentations and other supporting collateral) to support customers through change
• Leadership support: Equip executives and people leaders with toolkits, talking points, and briefing materials to drive two-way conversations
• Feedback loops: Monitor sentiment, address emerging concerns, and refine communication tactics using audience analytics and direct feedback

What you’ll bring

• Tertiary qualification in Communications, Public Relations, Journalism or a related field
• 5+ years’ experience in corporate, internal or change communications
• Experience independently developing and executing multi-channel communication strategies and programs in complex or regulated organizations
• Exceptional writing, editing and storytelling skills, with the ability to craft concise and compelling narratives for diverse audiences and complex topics
• Experience supporting transformation programs, projects or organizational change initiatives, ideally in complex operational environments
• Strong project management skills with the ability to manage multiple complex projects concurrently from conception to completion
• Strong stakeholder management skills with the ability to identify to build trust, ask the right questions and influence outcomes through clear communication

As our organization grows and changes, our culture is evolving. Our values define how we work together, make decisions and manage risk.

Values

• Put customers first: By providing better outcomes for customers everyday
• Deliver with excellence: By setting high standards and delivering on commitments
• Own the outcome: By taking accountability and doing what is right
• Work as one: By bringing the best of ANZ together to succeed

We’d love you to consider a career with ANZ Worldline and you can learn more about us and our opportunities at anzworldline.com.au