Program Manager, Onboarding & Capacity - AU/SG

Amazon Commercial Services Pty Ltd - F47; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Amazon Commercial Services Pty Ltd - F47 in Sydney, Australia, is seeking an experienced Program Manager to lead the delivery partner onboarding program across AU and SG and optimize capacity outcomes. You will own end-to-end delivery, build governance reports, and manage vendor relationships with ROI accountability.

The role requires strong data-driven decision making, cross-functional influence, and experience in a matrixed organization.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy and communicating results to senior leadership.
• Experience working in a matrixed organization.

Responsibilities

• Own the end-to-end delivery partner onboarding program across AU and SG, continuously identifying and implementing improvements to simplify the onboarding experience.
• Own delivery partner supply targets for key sales events throughout the year, ensuring the onboarding pipeline delivers sufficient activated partners ahead of demand.
• Develop and maintain the onboarding program roadmap, defining clear KPIs and success metrics while diagnosing funnel blockers and drop-off points that prevent delivery partners from completing their first delivery block.
• Build and maintain thorough reporting across onboarding metrics, funnel performance, and program cost, and manage vendor relationships with commercial rigour and accountability for return on investment.
• Stay current with regulatory and safety requirements across AU and SG, proactively adapting onboarding processes to meet evolving needs.

Skills

Program management

Data-driven decision-making

Stakeholder communication

Matrixed organizations

Education

Bachelor's degree or MBA

Bachelor's degree in management or related field

Job description

Amazon Commercial Services Pty Ltd - F47 in Sydney, Australia, is seeking an experienced Program Manager to lead the delivery partner onboarding program across AU and SG and optimize capacity outcomes. You will own end-to-end delivery, build governance reports, and manage vendor relationships with ROI accountability.

The role requires strong data-driven decision making, cross-functional influence, and experience in a matrixed organization.