Delivery Partner Onboarding & Capacity Program Lead

Amazon Inc.; Sydney; Presencial; AUD 150.000 - 185.000; Jornada completa

Descripción de la vacante

Amazon is seeking an experienced Program Manager for the Australia and Singapore teams to own the end-to-end delivery partner onboarding and optimize capacity outcomes. You will influence internal and external partners, manage KPIs, and report progress to senior leadership.

The role requires strong analytical abilities, relationship-building, and project management skills, with a focus on onboarding improvements, vendor relationships, and regulatory compliance across AU/SG.

Formación

• 5+ years in program or project management.
• Experience using data and metrics to drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience working in a matrixed organization.
• 4+ years driving process improvements (preferred).
• Bachelor's degree, MBA in supply chain, business, engineering, finance or related field (preferred).
• Experience with SQL and complex queries from multiple tables (preferred).

Responsabilidades

• Own the end-to-end delivery partner onboarding program across AU and SG, continuously identifying and implementing improvements to simplify the onboarding experience.
• Own delivery partner supply targets for key sales events throughout the year, ensuring the onboarding pipeline delivers sufficient activated partners ahead of demand.
• Develop and maintain the onboarding program roadmap, defining clear KPIs and success metrics while diagnosing funnel blockers and drop-off points that prevent delivery partners from completing their first delivery block.
• Build and maintain thorough reporting across onboarding metrics, funnel performance, and program cost, and manage vendor relationships with commercial rigour and accountability for return on investment.
• Stay current with regulatory and safety requirements across AU and SG, proactively adapting onboarding processes to meet evolving needs.

Conocimientos

Program management

Data-driven decisions

End-to-end delivery

Matrixed org experience

SQL queries

Educación

Bachelor's degree or MBA in related field

Bachelor's degree in management/economics/engineering/marketing

Herramientas

SQL

Descripción del empleo

Amazon is seeking an experienced Program Manager for the Australia and Singapore teams to own the end-to-end delivery partner onboarding and optimize capacity outcomes. You will influence internal and external partners, manage KPIs, and report progress to senior leadership.

The role requires strong analytical abilities, relationship-building, and project management skills, with a focus on onboarding improvements, vendor relationships, and regulatory compliance across AU/SG.