AU Seller Registration & Onboarding Program Lead

Amazon Commercial Services Pty Ltd - F47; Sydney; On-site; AUD 140,000 - 170,000; Full time

Job summary

Amazon Commercial Services Pty Ltd - F47 in Sydney seeks a Registration & Onboarding Program Manager to own the registration pipeline for domestic sellers and AU store expansions from global stores. You will lead data-driven improvements to funnel efficiency and seller experience, coordinating with cross-functional teams for product rollouts in AU.

The role demands strong data analysis, stakeholder management, and the ability to navigate ambiguity while delivering end-to-end initiatives across

Qualifications

• 3+ years of program or project management experience.

Responsibilities

• Develop a deep understanding of the registration pipeline and use a data-led approach to present recommendations and drive improvements to the seller experience.
• Partner with supporting teams to assist sellers stuck in the registration funnel and help them get to launch.
• Own product launch rollouts from central teams into the AU store, with a focus on localisation.
• Work with Seller Support to improve registration and identity verification–related seller-facing communications.
• Build resources and clear escalation pathways to help local Account Managers resolve registration blockers.
• Collaborate with the Email Marketing Manager and Content Manager to improve email communications and content at key drop-off points in the funnel, customised for both domestic and out-of-country sellers.
• Deep dive the onboarding experience across the Mobile Seller App and work with central teams to drive improvements.
• Own the Seller Central onboarding flow and work with the SSR Manager to drive program adoption for new sellers.
• Lead key initiatives related to Identity Verification, Re-verification, and Fraud Prevention as they relate to Registration.
• Own reporting for the end-to-end registration funnel, including registration starts, channel acquisition, and source.

Skills

Program management

Cross-functional collaboration

Data-driven decision making

Stakeholder management

Requirements gathering

Tools

Excel (Pivot Tables, VLOOKUP)

SQL

Job description

Amazon Commercial Services Pty Ltd - F47 in Sydney seeks a Registration & Onboarding Program Manager to own the registration pipeline for domestic sellers and AU store expansions from global stores. You will lead data-driven improvements to funnel efficiency and seller experience, coordinating with cross-functional teams for product rollouts in AU.

The role demands strong data analysis, stakeholder management, and the ability to navigate ambiguity while delivering end-to-end initiatives across