Program Manager Cairns

Mission Australia; Cairns Regional; On-site; AUD 113,000 - 138,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Confidential counselling and chaplain

Volunteering opportunities

Extra leave including additional leave

Job summary

Mission Australia is seeking a Program Manager in Cairns to oversee three homelessness programs, including After Hours Outreach and Immediate Housing. You will lead a team of about 30 staff, drive high-quality service delivery, strengthen partnerships, and ensure program outcomes for people experiencing homelessness.

In this hands-on leadership role you will balance people leadership, operations, stakeholder relationships and performance.

Qualifications

• Degree or diploma in Community Services, Social Work or related field.
• Significant experience leading and managing teams in a complex community services environment.
• Experience managing service delivery, compliance, and funding outcomes.
• Experience managing budgets, financial performance and resources.
• Strong stakeholder engagement and cross-sector collaboration skills.
• Excellent leadership and communication abilities.
• Experience in Cairns Homelessness sector desirable.

Responsibilities

• Lead, manage and develop multiple community service programs to deliver high-quality and contractually compliant services.
• Provide leadership, coaching and support to a large team of employees while fostering accountability and collaboration.
• Oversee service delivery to meet funding requirements, standards, KPIs and client outcomes.
• Build and maintain relationships with government agencies, community partners and local service providers.
• Manage budgets, resources and priorities to keep services sustainable and responsive.
• Identify opportunities for service improvement and contribute to strategy and innovation.
• Monitor and report on service performance, risks, opportunities and outcomes.

Skills

Leadership

Team Management

Budgeting

Stakeholder Engagement

Communication

People Management

Driver's License

Education

Degree or diploma in Community Services or related field

Job description

Permanent Full-Time position

Location: Bungalow, Cairns QLD 4870

Salary: $125,648.31 Base Salary + Super + not-for-profit salary packaging benefits

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia to meet the growing needs of people across the country. Together We're building hope and possibility for all.

Find out more about us and our purpose.

Your opportunity

As Program Manager, you'll oversee three established homelessness programs, including After Hours Outreach Service, Immediate Housing Response and Going Places. Leading a team of approximately 30 employees, you'll drive high-quality service delivery, strengthen partnerships across the community and ensure programs achieve meaningful outcomes for people experiencing homelessness.

You'll work closely with local service providers, housing organisations, government departments and community partners to ensure people can access the support they need when they need it most. From responding to immediate needs through to supporting longer-term housing outcomes, you'll play an important role in strengthening homelessness services across the region.

This is a hands-on leadership role where you'll balance people leadership, operational oversight, stakeholder relationships and service performance. You'll be part of a local team that is committed to delivering quality services and positive outcomes for the Cairns community.

Your key responsibilities will be to

• Lead, manage and develop multiple community service programs to deliver high-quality and contractually compliant services.
• Provide leadership, coaching and support to a large team of employees while fostering a culture of accountability, collaboration and continuous improvement.
• Oversee service delivery to ensure programs meet funding requirements, quality standards, KPIs and client outcome targets.
• Build and maintain effective relationships with key internal and external stakeholders, including government agencies, community partners and local service providers.
• Manage budgets, resources and operational priorities to ensure services remain sustainable and responsive to community needs.
• Identify opportunities for service improvement and contribute to strategy, innovation and continuous improvement initiatives.
• Monitor and report on service performance, risks, opportunities and outcomes.

Requirements for success

• Relevant degree, diploma or equivalent experience in Community Services, Social Work, Human Services or a related field.
• Significant experience leading and managing teams within a complex community services or human services environment.
• Demonstrated experience managing service delivery, compliance, program performance and funding outcomes.
• Experience managing budgets, financial performance and operational resources.
• Strong stakeholder engagement and relationship management skills, with the ability to work collaboratively across sectors.
• Excellent leadership, communication and people management capabilities.
• Experience working within the Cairns Homelessness sector is desirable.
• Current driver's licence with no restrictions.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.