Support Worker

Iaawg; Katherine; On-site; AUD 59,000 - 61,000; Part time

Benefits offered by this job

Salary packaging

Counselling support

Chaplaincy support

Volunteer opportunities

Extra leave

Remote location allowance

Job summary

Mission Australia is seeking a Part-Time Support Worker for the Tenancy Sustainability Program in Katherine, NT. Base salary around AU$58,627.13 plus super and not-for-profit salary packaging benefits, with 30.4 hours per week across 4-5 days.

You will help people in the Big Rivers region build life skills, maintain tenancies, access services, and engage with community programs, while working within a supportive team and community-focused culture.

Qualifications

• Experience in a community, support, customer service, youth work, aged care, disability, or similar role is highly regarded.
• Current Full Australian Driver's Licence.
• Willingness to learn, take initiative and adapt to changing priorities.
• Ability to maintain professional boundaries, confidentiality and accurate records.
• Undergo a national police history check and have a clearance to work with children/vulnerable people.

Responsibilities

• Provide practical support to individuals and families to help sustain their tenancy.
• Assist participants to build life skills and connect with local services.
• Support participants to engage with community programs and activities.
• Complete case notes, documentation and administrative tasks.
• Build positive relationships with participants, community members and service providers.
• Participate in outreach across Katherine and the Big Rivers region.
• Work collaboratively as part of a supportive team.

Skills

Customer service

Community work

Teamwork

Communication

Aged care

Job description

Permanent Part-Time position 30.4 hours per week working across 4-5 days Location: Katherine, NT 0850 Salary: $58,627.13 Base Salary ($37.09 per hour) + Super + not-for-profit salary packaging benefits

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your opportunity

As a Support Worker in our Tenancy Sustainability Program, you will be making a real difference every day for people across Katherine and the Big Rivers region who are working hard to build safe, stable homes and stronger futures. This role is perfect for someone who knows and loves the region, who understands the importance of community, connection, and having a safe place to call home. Each day, you’ll walk alongside individuals and families, helping them strengthen life skills, maintain their tenancies, and access local services and opportunities that help them thrive. If you're someone who enjoys helping others, values community, and wants to make a real difference close to home, we'd love to hear from you. Join our Katherine-based team and support individuals and families to maintain stable housing, build independence, and connect with their community.

Your key responsibilities

• Provide practical support to individuals and families to help sustain their tenancy.
• Assist participants to build life skills and connect with local services.
• Support participants to engage with community programs and activities.
• Complete case notes, documentation, and administrative tasks.
• Build positive relationships with participants, community members, and service providers.
• Participate in outreach across Katherine and the Big Rivers region.
• Work collaboratively as part of a supportive team.

Requirements for success

• Experience in a community, support, customer service, youth work, aged care, disability, or similar role is highly regarded.
• A genuine passion for helping people and making a positive difference in the community.
• Ability to build positive relationships with people from diverse backgrounds.
• Strong communication skills and the ability to work effectively as part of a team.
• Ability to maintain professional boundaries, confidentiality, and accurate records.
• Willingness to learn, take initiative, and adapt to changing priorities.
• Basic computer skills and confidence using online systems.
• Current Full Australian Driver's Licence.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support.
• Volunteering opportunities
• Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.
• Remote Location Benefits include: Additional $350 each year to help with cost of living in a remote area
• Access to up to 3 additional days Personal/carers leave each year (non-accruing)

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail] Find out more about a career with Mission Australia.

About Mission Australia

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.