Program Manager, Homelessness Services — Not-for-Profit Benefits

Mission Australia; Cairns Regional; On-site; AUD 113,000 - 138,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Confidential counselling and chaplain

Volunteering opportunities

Extra leave including additional leave

Job summary

Mission Australia is seeking a Program Manager in Cairns to oversee three homelessness programs, including After Hours Outreach and Immediate Housing. You will lead a team of about 30 staff, drive high-quality service delivery, strengthen partnerships, and ensure program outcomes for people experiencing homelessness.

In this hands-on leadership role you will balance people leadership, operations, stakeholder relationships and performance.

Qualifications

• Degree or diploma in Community Services, Social Work or related field.
• Significant experience leading and managing teams in a complex community services environment.
• Experience managing service delivery, compliance, and funding outcomes.
• Experience managing budgets, financial performance and resources.
• Strong stakeholder engagement and cross-sector collaboration skills.
• Excellent leadership and communication abilities.
• Experience in Cairns Homelessness sector desirable.

Responsibilities

• Lead, manage and develop multiple community service programs to deliver high-quality and contractually compliant services.
• Provide leadership, coaching and support to a large team of employees while fostering accountability and collaboration.
• Oversee service delivery to meet funding requirements, standards, KPIs and client outcomes.
• Build and maintain relationships with government agencies, community partners and local service providers.
• Manage budgets, resources and priorities to keep services sustainable and responsive.
• Identify opportunities for service improvement and contribute to strategy and innovation.
• Monitor and report on service performance, risks, opportunities and outcomes.

Skills

Leadership

Team Management

Budgeting

Stakeholder Engagement

Communication

People Management

Driver's License

Education

Degree or diploma in Community Services or related field

Job description

Mission Australia is seeking a Program Manager in Cairns to oversee three homelessness programs, including After Hours Outreach and Immediate Housing. You will lead a team of about 30 staff, drive high-quality service delivery, strengthen partnerships, and ensure program outcomes for people experiencing homelessness.

In this hands-on leadership role you will balance people leadership, operations, stakeholder relationships and performance.