Housing Support Practitioner

Iaawg; Perth; On-site; AUD 85,000 - 104,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Counselling support

Chaplaincy services

Volunteering opportunities

Extra leave

Job summary

Mission Australia in East Perth is seeking a Housing Support Practitioner to deliver housing first, on-site case management and trauma-informed care within a 112-unit facility. You will work with residents from where they are at, assist with moving in, budgeting, and building stability, while coordinating with internal teams and external partners to support long-term tenancy outcomes.

Responsibilities include risk assessments, maintaining records, referrals to services, and supporting

Qualifications

• Minimum 2 years’ experience in case management within homelessness services.
• Demonstrated experience in case management and working with people with complex support needs.
• Strong knowledge and experience working respectfully with Aboriginal and Torres Strait Islander peoples and protocols.
• Trauma-Informed Care (TCI) and a recovery-oriented practice approach is highly preferred.

Responsibilities

• Deliver culturally safe, trauma-informed, holistic, and person-centred case management underpinned by Housing First Principles.
• Conduct participant intake and safety/risk assessments using established frameworks and respond to referrals.
• Support participants with practical assistance to live independently, including moving in, budgeting, and completing paperwork.
• Engage with residents and colleagues to build community, capability, and capacity to thrive at Common Ground.

Skills

Case management

Communication

Homelessness services

Education

Relevant qualification in Social Welfare, Social Science, or Human Services

Job description

Permanent Full Time Contract Location: Boorloo (East Perth) WA 6004 $94,472 + super + NFP salary packaging benefits

Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose.

Your Opportunity

Common Ground Perth is an innovative housing and support service, delivered in partnership between Mission Australia and Nyoongar Outreach Services (NOS). Together, the partnership brings strong sector leadership, deep community capability and culturally informed practice to support people experiencing or at risk of homelessness in Western Australia.

Located in East Perth, the service follows a proven and recognised Housing First approach, providing permanent housing alongside intensive, on-site support. This is an on-site position based within a purpose-built facility comprising 112 self-contained single occupancy apartments, supported by communal spaces and a 24-hour support presence. Many residents have experienced chronic or persistent homelessness and require consistent, long-term support to sustain their tenancies and rebuild stability.

As a Housing Support Practitioner, you will contribute to the ongoing development and delivery of this service, working with residents from where they are at and for as long as support is needed. Through collaborative, trauma informed and recovery oriented practice, you will support people to maintain housing, strengthen wellbeing and build independence over time.

Your Key Responsibilities

• Deliver culturally safe, trauma-informed, holistic, and person-centred case management underpinned by Housing First Principles.
• Conduct participant intake and safety/risk assessments using established frameworks and respond to referrals from internal and external services.
• Support participants with practical assistance to live independently, including moving in to Common Ground, budgeting, passing property inspections, and completing paperwork.
• Facilitate and participate in group activities that build community, capability, and capacity to thrive at Common Ground.
• Offer tailored information, guidance, and referrals to support individuals to access relevant community services.
• Engage collaboratively with internal teams and external partners through case coordination, advocacy efforts, and connection to appropriate support networks.
• Maintain accurate and timely case notes and administrative records, ensuring compliance with reporting and quality standards.
• Respond to trauma and crisis situations using Therapeutic Crisis Intervention (TCI) practices, supporting participants with complex needs including chronic homelessness.

Requirements for Success

• Minimum 2 years’ experience in case management within homelessness services, with a relevant qualification in Social Welfare, Social Science, or Human Services.
• Demonstrated experience in case management and working with people with complex support needs.
• Strong knowledge and experience working respectfully with Aboriginal and Torres Strait Islander peoples and protocols.
• Trauma-Informed Care (TCI) and a recovery-oriented practice approach is highly preferred.
• Excellent communication, decision-making, and organisational skills, with the ability to manage competing priorities.
• Proven ability to follow policy and procedure, contribute ideas, and actively engage in service improvement.
• Ability to work collaboratively across diverse teams and maintain professional boundaries in a fast-paced environment.
• First Aid Certificate is desired but not required.
• Full driver licence with no restrictions.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

• Rewarding work – every day you know you’re making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our Culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.

So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [e-mail] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

For culturally safe support or assistance with your application, please contact us at [e-mail]

Find out more about a career with Mission Australia.

Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.