Program Manager

Iaawg; Cairns Regional; On-site; AUD 111,000 - 136,000; Full time

Benefits offered by this job

Not-for-profit salary packaging

Subsidised on-site accommodation

External confidential counselling and

Volunteer opportunities

Extra leave and enhanced annual leave

Job summary

Mission Australia is seeking an experienced Program Manager to lead Djindigal Residential Rehabilitation and Aftercare Services near Mareeba, Far North Queensland. You will oversee a 24/7 residential service and a community aftercare program, guiding a multidisciplinary team to deliver high‑quality, recovery‑oriented support to people experiencing substance use challenges.

You will drive service quality, manage budgets, and build strong partnerships with health providers and government bodies to

Qualifications

• Experience leading and managing teams in health, community services or complex human services environments.
• Experience supporting people with substance use challenges in AOD services.
• Ability to provide practice supervision and coaching to frontline staff.
• Experience with budgeting, reporting, and funding outcomes.
• Current driver’s licence and First Aid/CPR certification.

Responsibilities

• Lead and manage Djindigal Residential Rehabilitation and Aftercare Services, ensuring safe, high‑quality and recovery‑focused support.
• Provide leadership, coaching and supervision to a multidisciplinary team.
• Oversee 24/7 residential service delivery and ensure positive client outcomes.
• Ensure compliance with funding, quality standards and reporting.
• Build relationships with health providers, government agencies and community organisations.
• Manage program budgets, resources and priorities to support service delivery.
• Drive continuous improvement and culturally safe recovery‑oriented practice.

Skills

Leadership

AOD services experience

Team coaching

Budget management

Stakeholder engagement

First Aid & CPR

Education

Relevant degree in Community Services or related field

Job description

Permanent Full-Time positionLocation: Mareeba QLD 4880Salary: $123,782.37 Base Salary + Super + not-for-profit salary packaging benefitsMake a meaningful difference to the lives of Australians in needLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia to meet the growing needs of people across the country. Together we’re building hope and possibility for all.Your opportunityWe're looking for an experienced and passionate leader to manage Djindigal Residential Rehabilitation and Aftercare Service, a specialist Alcohol and Other Drugs (AOD) service located near Mareeba in Far North Queensland.This is a unique opportunity to lead a well-established residential rehabilitation and aftercare program that helps people experiencing substance use challenges build safer, healthier and more independent futures.As Program Manager, you'll lead a team of approximately 15 employees delivering 24/7 residential services and community-based aftercare support. You'll provide leadership and practice supervision, drive service quality and compliance, manage budgets and resources, and build strong partnerships across the health and community sectors.Working closely with local stakeholders, you'll play a key role in strengthening recovery pathways and ensuring people receive the support they need to achieve meaningful and lasting change.Set amongst an incredible natural environment surrounded by wildlife and birdlife, Djindigal offers a working environment unlike any other. This is a rare opportunity to combine meaningful leadership with the chance to make a lasting impact in people's lives while enjoying one of Queensland's most beautiful regions. Subsidised on-site accommodation may be available for the successful candidate, subject to discussion.Your key responsibilities will be toLead and manage Djindigal Residential Rehabilitation and Aftercare Services, ensuring safe, high-quality and recovery-focused support for people experiencing alcohol and other drug challenges.Provide leadership, coaching and practice supervision to a multidisciplinary team, fostering a positive, accountable and high-performing culture.Oversee the delivery of a 24/7 residential rehabilitation service, ensuring positive client outcomes and high-quality care.Ensure compliance with funding requirements, quality standards, contractual obligations and reporting requirements.Build and maintain strong relationships with health providers, government agencies, community organisations and other key stakeholders.Manage program budgets, resources and operational priorities to support sustainable and effective service delivery.Drive continuous improvement initiatives and promote evidence-informed, culturally safe and recovery-oriented practice across the service.Requirements for successDemonstrated experience working within Alcohol and Other Drugs (AOD) services, including supporting people experiencing substance use challenges.Significant experience leading and managing teams within residential, rehabilitation, health, community services or complex human services environments.Experience providing practice supervision, coaching and support to frontline employees to promote high-quality service delivery.Demonstrated experience managing service performance, compliance requirements, quality standards and funding outcomes.Experience managing budgets, resources and operational priorities within a service environment.Relevant degree, diploma or equivalent experience in Community Services, Social Work, Human Services, AOD or a related field.Current unrestricted driver's licence and current First Aid and CPR certification.Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.Your benefitsRewarding work – every day you know you’re making a real differenceNot-for-profit salary packaging, reducing your taxFree external, confidential counsellingVolunteering opportunitiesExtra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave.Our cultureOur innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email [e-mail] strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [e-mail]