Program Experience Specialist

Compassion Australia; City of Parramatta; Hybrid; AUD 75,000 - 95,000; Full time

Benefits offered by this job

Hybrid work flexibility

Salary packaging

Wellbeing support

Job summary

Compassion Australia is seeking a Program Experience Specialist to coordinate immersive supporter trips and partner with Compassion International on sponsorship opportunities. You’ll ensure the right information reaches Partnership Managers and help connect supporters with meaningful international experiences.

You’ll manage itineraries, budgets, and partner relationships while upholding safety and child protection standards. The role offers hybrid work flexibility across Australia.

Qualifications

• Excellent communication and relationship-building skills with multi-stakeholder management.
• Experience coordinating trips and travel planning, including logistics and safety.
• Understanding of child protection and risk management in international settings.

Responsibilities

• Plan itineraries and logistics for supporter trips and group visits.
• Coordinate with Compassion International and in-country teams for meaningful experiences.
• Manage trip budgets, travel, accommodation, and activities.
• Build relationships with local and international partners to support fundraising opportunities.
• Uphold health, safety and child protection standards.

Skills

Communication

Relationship-building

Organisational skills

Cultural sensitivity

Trip coordination

Education

Tertiary qualification in tourism/hospitality/international development/business admin

Tools

Salesforce

Microsoft Teams

Zoom

Asana

Job description

Program Experience Specialist
Compassion Australia | Not-for-Profit
Permanent, Full-Time | Hybrid
Open to Location - Anywhere in Australia (East Coast preferred)

About Compassion

Compassion Australia is a purpose-driven (NFP) Christian organisation committed to 'releasing children from poverty in Jesus' name'. Working alongside sponsors, supporters and church partners, we help fund and strengthen local church-led child development programs in over 25 countries, creating a lasting impact for children, families and communities.

About the Role

As Program Experience Specialist, you'll bring supporters closer to Compassion's work overseas by coordinating immersive trips and visits, while working with Compassion International to source and coordinate sponsorship and critical needs opportunities.

You’ll make sure our Church, School and Major Giver Partnership Managers have the right opportunities and information to communicate with supporters and connect them with opportunities to make an impact. The role reports to the
Program Experience Lead.

Key Accountabilities

This is a varied role with two key focuses; creating great experiences for supporters visiting Compassion's programs overseas and making sure our Partnership team has the right fundraising opportunities available to share with supporters.

Planning supporter trips and visits

You’ll coordinate meaningful, well-organised trips that give supporters the opportunity to experience Compassion's work firsthand. This is the supporter-facing side of the role, so you'll be communicating directly with supporters and supporting them throughout their experience. You'll:

• Plan itineraries and coordinate logistics for supporter visits and group trips for churches, schools and key leaders
• Work with Compassion International and in-country teams to deliver safe, meaningful experiences
• Manage trip budgets, travel, accommodation and activities
• Build relationships with local and international partners
• Uphold health, safety and child protection standards
• Have the opportunity to lead overseas trips, with training provided

Connecting global opportunities with Australian fundraising

Behind the scenes, you'll work with our international teams to identify and coordinate sponsorship and critical needs opportunities, making sure they're ready for our Australian Partnership team to offer to supporters. You'll:

• Work with Compassion International to identify and secure critical needs funding and children available for sponsorship, then coordinate bringing these opportunities into Australia
• Maintain accurate, up-to-date records so our Partnership team can easily see which children and opportunities are available to supporters
• Monitor and follow up on urgent or time-sensitive opportunities to ensure nothing is missed
• Participate in global planning meetings with Compassion's international offices
• Help shape fundraising strategy across our church, school and major giver programs by forecasting supply and demand and ensuring the right opportunities are available when needed

What you’ll bring

• Strong communication, relationship-building and organisational skills, with the ability to manage multiple priorities and project manage
• Comfortable working across cultures, with a strong commitment to cultural sensitivity
• Experience in trip coordination, travel planning, event management or similar
• Familiarity with CRM, database and project management tools, including Salesforce, Teams, Zoom and Asana
• Understanding of child protection, risk management and global development
• Experience in the Christian or NFP sector is desirable
• A relevant tertiary qualification such as tourism, hospitality, international development or business administration, or equivalent work experience, is desirable

Why join Compassion Australia?

• A mission you'll believe in: Every role contributes to releasing children from poverty in Jesus' name.
• Supportive team culture: Work with people who genuinely care about each other and the mission.
• Boost Your Take-Home Pay: Access up to $15,900 in tax-free benefits for everyday expenses
• Hybrid flexibility: Balance office collaboration with the flexibility to work from home.
• Professional growth: Access learning opportunities, meaningful projects and career development.
• Employee benefits: Enjoy salary packaging, additional leave options, paid volunteering and field trip opportunities and access to EAP & wellbeing support.

Applications close11:59 pm (AEST) October 13, 2026.Early applications are encouraged, and the position may be filled before the closing date.

At the heart of Compassion's ministry is a relentless passion to act on our faith and empower every child left vulnerable by poverty. Our work is Christ-centred, child-focused, and church-based. The successful candidate will be strongly aligned to the values of this leading Christian not-for-profit organisation.

We'relooking for someone with a heart for Compassion's work and equipped with the right skills and experience to fit the role. So even if your experiencedoesn'ttick every item on our list,we'dstill love to hear from you.