Program Communications Support Officer

Central Regional TAFE; Western Australia; On-site; AUD 70,000 - 95,000; Full time

Job summary

The Public Transport Authority (PTA) is seeking an organised communicator to support a major transformation program. You will coordinate communications, assist with stakeholder engagement and develop engaging materials for diverse audiences.

You will also help manage channels and data, support workshops and events, and provide essential project administration to keep the program running smoothly. This role offers a dynamic, collaborative environment and opportunities for growth.

Qualifications

• Experience providing administrative and coordination support.
• Ability to handle multiple activities in a complex environment.
• Experience supporting communications, stakeholder engagement, events or customer service.

Responsibilities

• Coordinate communication activities within the program.
• Support stakeholder engagement initiatives and events.
• Develop communication materials for diverse audiences.
• Manage communication channels and databases.
• Assist in delivering workshops and program activities.
• Provide project and administrative support for the transformation program.

Skills

Communications

Stakeholder engagement

Event coordination

Customer service

Project coordination

Education

Communications/PR qualification

Marketing/Business administration

Job description

About the role

The Public Transport Authority's Business Transformation Program (BTP) is reshaping the way the organisation works, transforming processes, technology and data to deliver better services and business outcomes. You will play a key role in supporting this transformation by helping to keep stakeholders informed, engaged and connected throughout the program journey.

This role is ideally suited to someone with a strong background in communications, public relations or stakeholder engagement, complemented by experience coordinating projects, events or business initiatives. Working closely with the Stakeholder and Engagement Lead and the broader program team, you will coordinate communication activities, support stakeholder engagement initiatives, develop communication materials, manage communication channels and databases, and assist with the delivery of workshops, events and program activities. You'll also provide essential project and administrative support that helps keep a large and complex transformation program running smoothly.

We're looking for an organised and proactive communicator who enjoys building relationships, managing competing priorities and delivering high-quality outcomes. You will bring strong written and interpersonal communication skills, experience preparing presentations and communication materials, and the ability to work effectively with a diverse range of stakeholders. If you're passionate about communications, enjoy coordinating projects and events, and want to contribute to one of the PTA's significant transformation initiatives, this is an outstanding opportunity to make a meaningful impact while growing your career in a dynamic and collaborative environment.

About You!

To excel in this role, you should possess:

• Experience in the providing administrative and coordination support and a good understanding of office procedures and office systems with proven experience in managing and prioritising multiple activities in a complex environment.
• Ability to work effectively as a key support person within a team environment with demonstrated customer focus, commitment to quality service and the ability to manage stakeholder expectations with a range of competing needs.
• Experience supporting communications, stakeholder engagement, events or customer service activities would be highly regarded.
• A qualification in communications, public relations, marketing, business administration or a related discipline would be well regarded.
• Experience in the management of information including collation of reports, papers and presentations.
• Experience in managing information, including the preparation of reports, papers, presentations and visually engaging communication products using design tools, would be highly regarded.

About Us

The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world‑class network and workplace that will get everyone there.

Under the PTA, Western Australia’s public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 160 million boardings across all services during FY25/26, our buses, ferries and trains move the people of WA where they need to go.

Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.

Our Values

The PTA’s Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA. We also seek to attract and retain people who support us to maintain a strong Public Sector by demonstrating integrity, good character and sound judgement. Upholding these values and applying them to your work requires a genuine and committed understanding.

• Safety - We are committed to safety and protecting your future.
• Respect - We value and respect our customers, suppliers and each other.
• Recognition - We recognise each other for achievement, initiative and innovation.
• Integrity - We are honest and ethical.
• Sustainability - We consider the long‑term economic, social and environmental impact of everything we do.

You can expect.

• Opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite Gym
• Subsidised Corporate Apparel and Spectacles
• Supportive Team Environment
• Opportunity to join our Social Club offering savings and benefits all year round

There is currently one fixed term opportunity available to 20 October 2028, with the possibility of renewal and/or permanency. Applicants assessed as suitable through this process may be used to fill similar vacancies on a fixed term or permanent basis that may arise within the next 12 months

***To be eligible to work at the PTA you must be either an Australian Citizen or Australian Permanent Resident or hold a valid work visa until 20 October 2028.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please refer to the attached Job Description Form (JDF) for full details about the position, including any specific requirements relevant to appointment.

Please contact Suzanne Winchester, Stakeholder Engagement Lead on [phone] for specific information about the role.

For more information about the PTA, please visit www.pta.wa.gov.au.

For technical difficulties, please contact the RAMS helpdesk at 1300 733 056 or email [e-mail].