Production Service Engineer

Ricoh; Western Australia; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Paid Parental Leave

Purchased Leave Scheme

Participation in RedE recognition 프로그램

Job summary

Ricoh, a world-leading provider of workplace technology, is seeking a Production Technician to support field service for Production Print. You will ensure service meets customer expectations, handle calls, and maintain strong customer relationships while aligning with national service strategies.

The role requires at least 2 years in a similar role, a tertiary qualification is highly desired, and you should thrive in a high-pressure environment with strong technical knowledge and a willingness

Qualifications

• Minimum 2 years' experience in a similar role.
• Qualification required – tertiary qualification highly desired.
• Strong customer service orientation.
• Ability to work in a high pressure environment.
• Strong technical knowledge.
• Desire to learn.

Responsibilities

• Ensure Production Print service meets customer expectations.
• Perform Production Print service calls to meet KPI and customer satisfaction targets.
• Discuss problems and machine faults with customers professionally.
• Improve and maintain customer relationships for retention.
• Work with Production Print staff to deploy national service strategies on time and within budget.

Skills

Customer service

Technical ability

Work under pressure

Willingness to learn

Problem solving

Education

Tertiary qualification

Job description

Who Are we?

As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.

At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.

Is this the role for you?

Key Responsibilities

• As a Production Technician working in the field, you will ensure Production Print service meets customer’s expectation.
• Perform Production Print service calls that achieve the service objectives of customer satisfaction and nationally set service KPI’s.
• Discuss all problems and machine faults with customers in a professional and courteous manner, advising the customer on all aspects of the service call.
• Improving and maintaining customer relationships to ensure customer retention and satisfaction through ownership of problems and resolving them.
• Work with all Production Print staff to deploy national service strategies on time and within budget.

To be successful in this role:

You Will Have

• Minimum 2 years Previous Experience in a similar role.
• Qualification required – tertiary qualification highly desired.
• Previous Experience in a similar role.
• Amazing customer service.
• Ability to work in high pressure environment.
• Strong technical ability and knowledge.
• A desire to learn.

What we give back to you?

At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:

• Paid Parental Leave
• Purchased Leave Scheme
• Participation in our RedE recognition program
• Free income protection cover
• Wellness program
• Novated leasing

Employment Type

Permanent