Production, Sales & E-Commerce Associate

Ilio Nema Pty; Sydney; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Career growth with brand

Job summary

ILIO NEMA is a small, independently run slow fashion label creating resort wear in natural fibres with partnerships in India and Peru. We’re seeking a hands-on candidate to own production workflow with international suppliers, grow wholesale, and run day-to-day e-commerce, collaborating closely with the co-founders.

You will manage production calendars, support product development, and coordinate with stockists and customers while growing with the brand. Hybrid work is offered.

Qualifications

• 2+ years’ experience in fashion production, wholesale or e-commerce.
• Experience managing production workflow with international suppliers or factories.
• Proficient with tech packs, garment specs and quality assurance processes.
• Experience with wholesale order platforms (JOOR) and e-commerce platforms (Shopify).
• Proficient in Microsoft Excel; Adobe Photoshop/Illustrator skills a plus.
• Highly organized with strong judgment and ability to prioritise.

Responsibilities

• Own day-to-day communication with international suppliers and factories; track production schedules.
• Prepare and create clear tech packs for production.
• Review fit samples and provide detailed fit comments to suppliers.
• Manage quality assurance, inspect samples and bulk production against spec.
• Support product development including SKU, EAN and barcode setup.
• Maintain records of samples, materials and production documentation.
• Manage production calendar and flag timeline risks to co-founders.
• Manage wholesale order entry and account administration in JOOR.
• Support account management for stockists and respond to buyer queries.
• Provide product assets, line sheets and descriptions to wholesale accounts.
• Assist with seasonal buy strategy and new stockist outreach.
• Track wholesale deposits, orders and delivery windows.
• Own the e-commerce platform: product uploads and inventory accuracy.
• Dispatch online orders, ensure domestic and international delivery.
• Monitor stock levels across online and wholesale channels; coordinate restocks.
• Troubleshoot e-commerce platform issues and support site improvements.
• Provide customer support across email, phone and social media.

Skills

Fashion production

Wholesale management

E-commerce platform management

JOOR

Shopify

Excel

Adobe Photoshop/Illustrator

Vendor coordination

Communication

Tools

JOOR

Shopify

Excel

Photoshop

Illustrator

Job description

ILIO NEMA is a small, independently run slow fashion label crafting resort wear in natural fibres through artisan partnerships in India and Peru, stocked by Moda Operandi, Elyse
Walker and David Jones.

We’re looking for someone ready to own production workflow with our international suppliers, support wholesale growth, and run e-commerce day to day — working closely with the co-founders, with real scope to grow as the brand does.

Key Responsibilities

Production

• Own day-to-day communication with our international suppliers and factories in India and Peru, tracking production schedules and timelines from cutting through to delivery.
• Prepare and create clear tech packs for production.
• Review fit samples and submit detailed, accurate fit comments to suppliers, tracking revisions through to final approval.
• Manage quality assurance: measure and inspect samples and bulk production against spec, and flag and resolve issues directly with suppliers.
• Support product development for new styles, including SKU, EAN and barcode setup.
• Maintain accurate records of samples, materials and production documentation.
• Manage the production calendar and proactively flag timeline risks to the co-founders.

Wholesale Sales

• Manage wholesale order entry and account administration in JOOR.
• Support account management for existing stockists and respond to buyer queries.
• Prepare and provide product assets, line sheets and product descriptions to wholesale accounts.
• Assist with seasonal buy strategy, market appointments and new stockist outreach.
• Track and follow up on wholesale deposits, orders and delivery windows.

E-commerce, Dispatch & Stock

• Own the e-commerce platform: product uploads, inventory accuracy and writing onbrand product descriptions.
• Manage dispatch of online orders, ensuring accurate, timely delivery domestically and internationally.
• Monitor stock levels across the online store and wholesale channels, and coordinate restocking and reordering with suppliers.
• Troubleshoot e-commerce platform issues and support ongoing site improvements.

Customer Service & General Support

• Provide customer support across email, phone and social media, handling order, product and general brand enquiries.
• Manage general administration: invoicing, payments, documentation and confirming orders with stockists.

Key Requirements

• 2+ years’ experience in fashion production, wholesale or e-commerce, or a closely related area.
• Demonstrated experience managing production workflow with international suppliers or factories, including issuing fit comments and following samples through to
  approval.
• Confident working with tech packs, garment specs and quality assurance processes.
• Experience with wholesale order platforms (JOOR or similar) and e-commerce platforms (Shopify or similar) highly regarded.
• Proficient in Microsoft Excel; Adobe Photoshop/Illustrator skills a plus.
• Highly organised and intuitive, with strong judgement and the ability to prioritise across multiple moving parts with minimal supervision.
• Excellent written and verbal communication skills, comfortable liaising directly with overseas suppliers and wholesale buyers.
• A proactive, hands-on attitude and genuine willingness to get involved across all areas of a small, growing business.
• Required to work across both our Northern Beaches and Eastern Suburbs locations; own car preferred for travel between sites and to suppliers, stockists and shoots.
• Build and maintain strong relationships with suppliers and store partners.
• As part of a very small, hands-on team, pitch in wherever needed — from photoshoot support to basic design mock-ups — with a genuine willingness to help across every
  part of the business.

What we offer

• A rare opportunity to grow with an exciting, fast-growing Australian fashion label, with genuine scope for career growth as the brand scales.
• Real ownership and exposure across production, sales and e-commerce — lots to learn, and the chance to shape processes as we grow.
• A close-knit, collaborative small-team environment working directly alongside the cofounders.
• A hybrid working arrangement.
• Competitive salary, commensurate with experience.