Ground Handler

Northrop Grumman; City of Greater Shepparton; Remote; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Training opportunities

Flexible working arrangements

Employee discounts

Flexible schedule

Professional development

Job summary

Northrop Grumman is seeking a Reservation Support Agent to handle inquiries, options, updates, and general support for reservations. The role emphasizes detail-orientation, research capabilities, and professional customer service across remote channels.

The ideal candidate will be organized, able to learn reservation systems, and capable of maintaining accurate records while delivering timely confirmations.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization and time-management.
• Basic computer proficiency.
• Able to research information online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries.
• Research available options.
• Gather customer preferences and information.
• Assist with coordinating reservations.
• Review reservation details for accuracy.
• Provide confirmations and relevant information.
• Assist with modifications and updates.
• Communicate with providers when necessary.
• Maintain organized reservation records.
• Follow up regarding outstanding details.
• Provide professional customer assistance.

Skills

Customer service

Attention to detail

Written communication

Organization

Basic computer skills

Online research

Reservation systems

Time management

Self-motivation

Tools

CRM systems

Job description

Reservation Support Agent - Remote

Posted today

Job Description

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs

What We Offer

• Multiple Training Opportunities: We believe in nurturing our team’s potential with extensive training support.
• Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.
• Flexible Working Arrangements: Choose between part-time or full-time roles, all with the convenience of remote work.
• Employee discounts to fuel your passion.
• Flexible schedule for a better work-life balance.
• Professional development assistance to advance your career.

Your Role

• Deliver professional customer service in-person, via phone, or email.
• Assist clients in planning seamless experiences.
• Prepare and manage client itineraries and needs.
• Maintain meticulous records in line with government regulations and company policies.
• Organ