Senior Manager Operations Support (Contract)

Orange Sky Australia; Australia; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work flexibility

Flexible scheduling

Training and support resources

Job summary

Orange Sky Australia is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is organized, patient, and proficient at researching information, with a commitment to professional customer service and strong written and verbal communication.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization and time-management abilities.
• Comfortable researching online to gather information.
• Ability to learn reservation systems.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Skills

Customer service

Attention to detail

Communication

Organization

Computer literacy

Research online

Time management

Remote work experience

Tools

Reservation systems

Job description

Reservation Support Agent – Remote

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self‑motivated
• Strong time‑management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs

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