Product Support Specialist - Aviation It (Sydney)

Trax Usa Corp; Queensland; Remote; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Training available

Ongoing support

Professional development

Varied responsibilities

Job summary

Trax Usa Corp is seeking a detail-oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates and general support. The ideal candidate will be organized, able to research information, and provide professional customer service from a remote setting.

Responsibilities include handling inquiries, coordinating reservations, verifying details, and communicating with providers.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Good written and verbal communication.
• Strong organization.
• Basic computer proficiency.
• Comfortable researching online.
• Ability to learn reservation systems.
• Dependable and self-motivated.
• Strong time-management skills.
• Previous reservation experience is helpful but not required.

Responsibilities

• Respond to reservation inquiries.
• Research available options.
• Gather customer preferences and information.
• Assist with coordinating reservations.
• Review reservation details for accuracy.
• Provide confirmations and relevant information.
• Assist with modifications and updates.
• Communicate with providers when necessary.
• Maintain organized reservation records.
• Follow up regarding outstanding details.
• Provide professional customer assistance.

Skills

Customer service

Attention to detail

Written & verbal communication

Organization

Computer proficiency

Online researching

Learn reservation systems

Self-motivation

Time management

Reservation experience (optional)

Tools

Reservation systems

Job description

Reservation Support Agent – Remote

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Job Description

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs