Senior Product Manager - Content Intelligence, Discovery & Agentic Experiences

Go1 Australia; Toowoomba Regional; Remote; AUD 34,000 - 48,000; Full time

Benefits offered by this job

Remote Environment

Flexible Scheduling

Training Available

Ongoing Support

Professional Development

Varied Responsibilities

Job summary

Go1 Australia is seeking a detail‑oriented Reservation Support Agent to assist customers with reservation inquiries, options, updates and confirmations. This remote role emphasizes accuracy, proactive communication and professional service.

You will respond to inquiries, coordinate reservations, research options, maintain records and coordinate with providers as needed. Flexible scheduling and ongoing training support success in a remote environment.

Qualifications

• Strong customer-service skills.
• Excellent attention to detail.
• Clear written and verbal communication.
• Good organizational skills and time management.
• Basic computer proficiency and comfort with online research.
• Ability to learn and use reservation systems.
• Dependable, self-motivated and proactive.

Responsibilities

• Respond to reservation inquiries and provide accurate information.
• Research available options and gather customer preferences.
• Coordinate reservations and update details as needed.
• Review reservation details for accuracy and completeness.
• Provide confirmations and relevant information to customers.
• Assist with modifications and updates; follow up on missing details.
• Communicate with providers when necessary and maintain records.

Skills

Customer service

Attention to detail

Written & verbal communication

Organization

Computer proficiency

Research online

Reservation systems

Dependable / self-motivated

Time management

Reservation experience (nice to have)

Job description

Reservation Support Agent – Remote

Posted 2 days ago

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Job Description

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail‑oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self‑motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs