Product Support Specialist

Epiroc Group; Perth; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Paid parental leave

Health benefits

Job summary

Epiroc invites applications for a Product Support Specialist to drive Customer Project & Reliability Solutions for hydraulic rock drill products. The role involves on-site and remote support, including installations, commissioning, training, and detailed reporting from sites.

Based in Perth with extensive travel (8/6 roster) both domestically and internationally, you will work within a global ProReman framework.

Qualifications

• Trade qualification in diesel heavy earthmoving or plant mechanics is required.
• Strong troubleshooting and problem-solving skills are essential.
• Good written and verbal communication skills are important.

Responsibilities

• Support all aspects of Customer Project & Reliability Solutions for hydraulic rock drill products.
• Provide on-site and remote support, including installations, commissioning and training.
• Prepare timely reports from site visits and contribute to demand identification and customer retention.

Skills

Troubleshooting

Strong communication

Safety consciousness

Education

Trade Qualification – Diesel Heavy Earthmoving Mechanic/Plant Mechanic

Tools

MS Word

Outlook

Excel

PowerPoint

Job description

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Product Support Specialist

Functional area: Service

Onsite or Remote: Remote

Country/Region: AU

City: Perth

Location: Perth, WA, AU, 6000

Company name: Epiroc

Date of posting: Jul 22, 2026

Join our team at ProReman, a thriving entity powered by Epiroc, a renowned productivity partner in the mining, infrastructure, and natural resources sectors. We are dedicated to driving service excellence and enhancing customer satisfaction. We are seeking a dedicated professional to contribute to customer project and reliability solutions for our hydraulic rock drill and associated products. The role entails extensive domestic and international travel on a 8/6 roster ex Perth.

The Product Support Specialist is responsible to support all areas relating to Customer Project & Reliability Solutions for the company’s family of hydraulic rock drill and related products with the aim to drive service success that improves customer satisfaction; maximizes customer retention and increases profitability through the ProReman/RDSA ‘LCO’ program. This position will require safe and responsible performance of all duties with the use of ProReman manuals, procedures and instructions. This position addresses tight deadlines and a multitude of activities for ProReman and its associated group entities.

Key Responsibilities

• Complete drill rig lubrication audits &site observationreports
• Installations, commissioning and support of RDSA products and services
• Project execution, data recording according to project plans
• Mentoring & leading by example in service centres
• Provide product training both internally and externally
• Trouble shooting and strive to resolve issues and determine proper solutions
• Provide timely and detailed reports from site visits in line with company expectations
• Work through objectives set by theCustomer Support Manager systemically and efficiently within set time frames
• Support the Customer Support Team in identifying new customers, opportunities with & retaining existing customers
• Team up with colleagues & pass on important information and follow up on completion as required.
• Operate and manage efficiently to conclude all on-site installation, commissioning, repair, maintenance and test activities
• Guarantee the work process accurately follows project plans
• Discern customer needs, offer advice and recommendations
• Formulate relationships of trust, building positive relationships with customers from fitters, leading hands, supervisors and superintendents

Key Requirements

• Trade Qualification – Diesel Heavy Earthmoving Mechanic/Plant Mechanic – Heavy Duty/Mechanical
• Drivers Licence
• Senior First Aid – (To be scheduled for earliest possible completion)
• Underground mining industry knowledge, specifically with the processes associated with hydraulic rock drilling is desirable
• Experience with RDSA or OEM products will be highly regarded
• Computer literacy in word, outlook, excel, publisher & power point
• Must excel in a fast paced, agile environment where critical thinking, strong technical, troubleshooting and problem-solving skills are required for success
• Innovative thinker who is positive, proactive and ready to embrace change
• Strong written and verbal skills
• Excellent internal and external report writing skills, with high level of attention to detail
• Certificate IV in Training and Assessment advantageous but not essential.

Benefits

• Engage in a challenging role within a supportive and inclusive work environment.
• Opportunity for career advancement within a global organisation.
• Access to training and personal growth opportunities.
• Experience appealing employment benefits and a competitive remuneration package, encompassing paid parental leave and health benefits.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com