Product Support Sales Representative

Sime Darby; Emerald; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Fully maintained vehicle

Commission-based remuneration

Salary Continuance Insurance

Employee Assistance Program

Discounts on health

On-site parking

Annual salary reviews

Job summary

Hastings Deering (Australia) Ltd seeks a Product Support Sales Representative for Emerald in Central Queensland. This permanent, full-time role focuses on delivering aftermarket solutions, building trusted customer relationships, and driving parts and service opportunities within a defined territory.

You will leverage CRM to manage opportunities, conduct inspections, and promote service offerings while aiming to reduce total cost of ownership and improve uptime for equipment.

Qualifications

• Five or more years in a customer-facing role in heavy earthmoving or related industry.
• Proven ability to manage a large, diverse customer base in a defined territory.
• Strong relationship-building skills to drive business outcomes.
• Tertiary qualifications in Business, Commerce, Engineering, or equivalent.

Responsibilities

• Build and maintain trusted relationships with assigned customers.
• Develop and execute Account and Territory Plans.
• Own and manage the sales funnel using CRM.
• Conduct equipment inspections to identify health risks.
• Maintain accurate equipment and customer data in CRM.
• Resolve parts, warranty, or service issues with stakeholders.
• Promote Hastings Deering service offerings (HD360, Cat Inspect, etc.).
• Monitor competitor activity and identify opportunities.
• Communicate value delivery through regular meetings with key customer influencers.
• Drive initiatives to meet budgeted parts and service targets.

Skills

Customer-facing

CRM proficiency

Sales execution

Account management

Communication skills

Problem solving

Education

Tertiary qualifications in Business/Commerce/Engineering

Tools

CRM systems

Job description

Company :

Hastings Deering (Australia) Ltd

About the Role

Our Construction Industries team is seeking a passionate and customer-focused Product Support Sales Representative (PSSR) to join our Central Queensland Support team. This is a permanent, full-time opportunity based in Emerald.

Reporting to the Product Support Sales Manager – Regional, this role is pivotal in developing strong, trusted relationships with customers across a defined territory. You will deliver aftermarket solutions that support equipment performance and reduce total cost of ownership.

Key Responsibilities Include:

• Build and maintain trusted relationships with assigned customers, understanding their business drivers and service needs.
• Develop and execute Account and Territory Plans in alignment with performance targets.
• Own and manage the sales funnel using CRM to identify, track, and progress all parts and service opportunities.
• Conduct equipment inspections (e.g., CTS, TA1/TA2) to identify health risks and generate proactive service opportunities.
• Maintain accurate equipment and customer data in CRM, ensuring all interactions and issues are recorded.
• Resolve parts, warranty, or service issues in collaboration with internal stakeholders to improve customer satisfaction and uptime.
• Promote Caterpillar service offerings including CVAs, Repair Options, Rebuilds, and Digital Platforms (HD360, VisionLink, Cat Inspect, Cat Central).
• Monitor competitive activity, fleet movements, and equipment age to identify new or at-risk opportunities.
• Communicate our value delivery and business initiatives through regular meetings with key customer influencers.
• Driving initiatives that demonstrate the value, capability, and quality of Hastings Deering’s business solutions to achieve budgeted parts and service targets.

About You

To be successful in this role, you will bring:

• Minimum of five years’ experience in a customer-facing role within the heavy earthmoving or related industry.
• Proven experience managing a large and diverse customer base with strong territory management skills.
• Demonstrated ability to build long-term, value-driven relationships that enhance business outcomes.
• Tertiary qualifications in Business, Commerce, Engineering, or equivalent experience.
• Relevant trade qualifications (desirable).
• Knowledge of Caterpillar products and Hastings Deering systems (desirable).
• Proficiency in CRM systems and strong capabilities in sales execution, customer acquisition, and account management.
• Strong communication, influencing, and problem-solving skills with a focus on customer experience.

The Benefits

Hastings Deering offers a wide range of benefits including:

• A rewarding career with diverse opportunities.
• A competitive remuneration package + commission structure + fully maintained support vehicle.
• Salary Continuance Insurance.
• Employee Assistance Program for employees and their families.
• Discounts on private health, vehicles, travel and more.
• A culture of inspiration, innovation, collaboration and execution.
• Ongoing training & support to further your career.
• Free on-site parking.
• Annual salary reviews.