Product Support Representative

Hitachi Construction Machinery Australia; Launceston; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Company vehicle

Employee perks program

Career stability

Health & wellbeing programs

Referral program

Parental leave

Training & development

Job summary

Hitachi Construction Machinery Australia is seeking a customer-focused Product Support Representative to join our Tasmanian team based at the Launceston branch. You will support customers across the territory, maximise machine performance, identify maintenance opportunities and deliver proactive parts and service solutions in a field-based role.

You will inspect fleets, prepare quotations, and build strong customer relationships while working with Sales, Parts and Service teams to deliver

Qualifications

• Trade qualification in Construction or Mining
• Knowledge of construction, earthmoving or mobile plant equipment
• Ability to identify maintenance and repair requirements
• Excellent relationship-building and customer service skills
• Strong organisational abilities
• Basic to intermediate computer skills with CRM experience
• Willingness to travel within the designated region

Responsibilities

• Conduct onsite machine inspections and fleet assessments
• Identify maintenance, repair and component replacement opportunities
• Prepare proactive parts and service quotations
• Complete machine health inspections and reports using company tools
• Support service agreement opportunities and renewals
• Build strong customer relationships within the territory
• Collaborate with Sales, Parts and Service to deliver outcomes
• Promote Hitachi aftermarket solutions and services
• Maintain CRM reflecting regional activities

Skills

Customer service

Relationship building

Organisational skills

CRM experience

Education

Trade qualification in Construction or Mining

Tools

CRM systems

Job description

About Us

Hitachi Construction Machinery (Australia) Pty Ltd has a proud history of supporting Australia's construction and mining industries with quality equipment, trusted service and strong customer partnerships. With a national network of branches, workshops and service teams, we have built a strong presence across Australia over decades. As we transition to LANDCROS, we are building on this proud legacy and entering an exciting new chapter - combining our experience and expertise with a renewed focus on innovation, technology and the future.

The Opportunity

Hitachi Construction Machinery Australia is seeking a customer-focused Product Support Representative to join our Tasmanian team based at our Launceston branch. Supporting customers across your assigned territory, you'll work closely with equipment owners to maximise machine performance, identify maintenance opportunities, and deliver proactive parts and service solutions. This is a field-based role focused on building strong customer relationships, improving fleet reliability, and helping customers keep their equipment operating at its best.

Key Responsibilities

• Conduct onsite machine inspections and fleet assessments
• Identify maintenance, repair and component replacement opportunities
• Prepare proactive parts and service quotations
• Complete machine health inspections and detailed condition reports by use of Company provided systems and tools
• Support service agreement opportunities and renewals
• Build and maintain strong customer relationships within your territory
• Work closely with Sales, Parts and Service teams to deliver exceptional customer outcomes
• Promote Hitachi aftermarket solutions and value-added services
• Maintaining the CRM system to reflect activities performed within your region

About You

To be successful in this role, you will have:

• Intermediate to Advanced level trade qualification within the Construction and or Mining industry
• Strong working knowledge of construction, earthmoving or mobile plant equipment application
• Ability to identify and communicate maintenance and repair requirements
• Excellent relationship-building and customer service skills
• Strong organisational abilities
• Basic to Intermediate computer skills and experience using CRM systems
• Ability to work autonomously and travel throughout your designated region as required

Hitachi Benefits - What's On Offer

• Competitive Remuneration - Attractive salary package plus super and bi-annual company bonuses
• Fully Maintained Company Vehicle - Plus laptop and mobile phone
• Exclusive Employee Perks - Access to our Employee Orange Benefits Program, offering discounts on a wide range of everyday goods and services
• Career - Permanent full-time role with a globally recognised OEM, providing stability and long-term career growth
• Supportive & Inclusive Culture - Work with approachable leaders who value your ideas, encourage innovation, and support your success
• Health & Wellbeing - Discounted Medibank health insurance plus access to our Employee Assistance Program (EAP) for you and your family
• Refer & Be Rewarded - Earn cash rewards through our Employee Referral Program when you successfully refer a friend
• Family-First Benefits - Paid parental leave policy to support you and your family during life's important moments
• Learning & Development - OEM-led training, continuous upskilling, and genuine opportunities for career progression within the business

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company. As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.