Product Support Engineer, Associate (NPI & Tier 3)

Agilent Technologies, Inc.; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Agilent Technologies, Inc. in Mulgrave, Australia, is seeking an Associate Product Support Engineer to help define support strategies and ensure products are ready for deployment and long-term service.

You will work with cross-functional teams on new product introductions, manufacturing support, service training, and Tier 3 technical support, growing your product knowledge and problem-solving skills. The role emphasizes learning through practical assignments across NPI, production release, field

Qualifications

• Bachelor’s or Master’s degree in engineering, physics, chemistry, life sciences, computer science or other technical discipline.

Responsibilities

• Support New Product Introduction and maintain Product Support Plans.
• Assist manufacturing and current product support activities.
• Develop and maintain service training material and knowledge transfer.
• Provide Tier 3 technical support and document conclusions.
• Collaborate with R&D, Quality, Global Operations, Marketing and Field Service.

Skills

Communication skills

Structured problem solving

Cross-functional collaboration

Customer focus

Education

Bachelor’s or Master’s in a technical field

Job description

Agilent Technologies, Inc. in Mulgrave, Australia, is seeking an Associate Product Support Engineer to help define support strategies and ensure products are ready for deployment and long-term service.

You will work with cross-functional teams on new product introductions, manufacturing support, service training, and Tier 3 technical support, growing your product knowledge and problem-solving skills. The role emphasizes learning through practical assignments across NPI, production release, field